Shirley Montgomery
Washington,DC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Records Information Management Speialist
Department of Health
WASHINGTON, DC
11.2016 - Current
- Analyzed customer requirements and designed appropriate solutions for managing information.
- Performed quality assurance checks on all incoming data to ensure accuracy.
- Identified opportunities to optimize existing information management processes.
- Designed reports based on customer needs and created automated reporting tools.
- Scheduled regular backups of digital records according to company policy.
- Researched best practices for document retention schedules and advised team members accordingly.
- Assisted in developing strategies for ensuring the security of confidential records.
- Implemented archival storage solutions for long-term preservation of records.
- Monitored performance metrics related to information management operations.
- Analyzed workflows and established priorities for daily operations.
- Developed project metrics to follow system build-out progress.
Interim Supervisor
Department of Health Services
WASHINGTON, DC
10.2022 - 10.2023
- Managed a team of 10-15 customer service representatives on a daily basis.
- Provided coaching and feedback to customer service representatives on their performance.
- Ensured that customer inquiries were handled promptly and efficiently.
- Monitored team performance metrics and identified areas for improvement.
- Developed strategies to improve customer satisfaction ratings.
- Assisted in resolving escalated customer complaints.
- Maintained accurate records of customer interactions.
- Conducted regular team meetings to discuss current projects and goals.
- Researched complex customer inquiries, identified solutions, and provided recommendations.
- Generated reports summarizing departmental performance metrics.
- Interacted with other departments within the organization when needed.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Answered phone calls and responded to questions and concerns.
Education
High School Diploma -
Eastern High School
Washington, DC06.1983
Skills
- Project Planning
- Scope Definition
- Security Planning
- Equipment Procurement
- Project Coordination
Timeline
Interim Supervisor
Department of Health Services
10.2022 - 10.2023
Records Information Management Speialist
Department of Health
11.2016 - Current
High School Diploma -
Eastern High School
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