Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIRLEY Moseby

Antioch,CA

Summary

To obtain a management position within a fast moving environment that will utilize my organizational, management skills and customer service experience to help promote the company’s core directives.

Overview

27
27
years of professional experience

Work History

Owner/Operator

Diva Couture Cosmetics
Brentwood, CA
10.2010 - Current
  • Ensure that all aspects of Diva Couture Cosmetics process and procedures are adhered to including the following; Creation of the primary cosmetics, oversee the cosmetics production by direct vendors, in house studio photo shoots.
  • Manage the responsibilities of the Office Manager, Creative Director, and independent Makeup Artists.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
  • Increased company revenue by $Amount in Timeframe through aggressive new market strategies.
  • Determined vision and strategic direction for Type area and coordinated resources to achieve targets within optimal timeframes.

General Sales Manager (Cosmetic Department)

STORE
San Jose, CA
09.2009 - 08.2010
  • Responsible for managing the sales teams while working with Account Executives to achieve their sales goals.
  • Duties also include helping customer while managing and scheduling 250+ employees.
  • Maintained a detailed knowledge of the cosmetics industry and offered cosmetic beauty advice.
  • Increased sales by 15 % by motivating, counseling, improving skills and product knowledge of the sales team.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Resolved customer issues quickly and managed over Number accounts to increase sales and meet quotas.

Market Coordinator

Esteelauder Companies / Prescriptives Cosmetic
New York
03.2009 - 09.2009
  • Oversaw and coordinated events and sales for all flagships doors in the Northern California markets.

Make Up Artist/Skin Care Specialist

Clarins USA Cosmetic, Cosmetic
Paris, France, France
06.2008 - 02.2009
  • Work closely with the Account Coordinators and Counter Managers to improve cosmetic sales.
  • Developed, motivate, and train new hires and freelance artist on the Clarins Touch, style of application, color matching, skin care education, the latest cosmetic trend, and how to close products sales.
  • Function as the Regional Spokesperson/Presenter for Clarins Cosmetics at the Nordstrom’s Trend Shows, Macy’s Galas, and Blooming Dales Fairs.
  • Stores of responsibility include Nordstrom’s, Macy’s, Bloomingdale’s West, and Sephora.
  • Participated in and completed product knowledge training.
  • Managed transactions at cash register with accuracy and efficiency.
  • Assisted customers with product and services selection and information.
  • Acted as brand ambassador to drive pleasant shopping experiences.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Trained Job titles in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of Number associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Developed growth strategies for network of Number stores.

Cosmetic Counter Manager

STORE
Concord, CA
11.2005 - 02.2009
  • Duties include supervising cosmetic department employees to ensure outstanding customer service; instruct employees on cosmetic applications techniques and skin care products.
  • Train new hires on makeup applications, techniques, color blending and matching.
  • Motivate staff using creative methods to increase product sales and loyalty programs.
  • Work closely with the General Cosmetics Manager to plan and coordinate events such as customer sales gala and mini facial Spa treatments; Develop and maintain product line vender relationships.
  • Prepare monthly sales reports for upper management and SHIRLEY MOSEBY Page Two Vendors.
  • Manage and sustain product inventory.
  • Run and review opening and closing sales reports.
  • Certified Clarins Cosmetic Make Up Artist/Skin Care Specialist.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Trained Job titles in sales techniques and product line to improve recommendations and increase upselling for department.
  • Managed team of Number associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for Job titles.
  • Maintained accurate inventory and sales records for department with average of Number transactions per Timeframe.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained newly hired Job titles in upselling techniques, Skill and Skill, bolstering job expertise within Timeframe.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Mentored new sales associates to contribute to store's positive culture.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Real Estate Loan Officer

AAAMES HOME LOANS
Walnut Creek, CA
08.2007 - 09.2009
  • Function as a part of the sales team: marketing the AAMES financial home loan products to new and existing customers.
  • Meet with clients to create personalized home loan proposals; assist the branch sales manager and other loan officers with loan documentation, and training of new loan officers.
  • Set daily personal sales goals to enable branch sales goals are achieved.
  • Duties also include assisting customer in Credit Repair, Ordering Credit Reports, educating customers about their Credit History/Reporting and the loan process.

On Air Personality

VJTV – The VISUAL RADIO NETWORK
Oakland, CA
11.2005 - 10.2010
  • Duties are to host television shows, perform in commercials, deliver public services announcements, interviewing artists, write scripts, perform sales tasks, and assistance with a all aspects of television production including ideas and marketing.
  • Hospitality hosts for parties and for fine dining restaurant.
  • My responsibilities also include reporting news, voice-overs, delivering community access information, and research for upcoming stories.

Office Manager / Loan Processor

WESTERN PACIFIC MORTGAGE
San Roman, CA
01.2003 - 06.2005
  • Duties were to execute general office tasks including opening and closing the Office.
  • Interact with customers and underwriters as a real estate assistant, perform document filings, during the loan Process, including opening escrow, ordering appraisals, ordering credit reports, and pick/drop off documents from escrow Company's.
  • Handled any conditions sent from underwriting departments.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Set up and completed loan submission packages.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Looked over and approved various types of loans.
  • Coordinated closing process with attorneys, title companies and government clerks.

Education

Phlebotomy and Certified Nursing Assistant - undefined

Allied College of Technology and Science
1999

Skills

  • Good telephone etiquette
  • Teambuilding
  • Interpersonal Communication
  • Research management
  • Strategic planning
  • Reading comprehension

Timeline

Owner/Operator

Diva Couture Cosmetics
10.2010 - Current

General Sales Manager (Cosmetic Department)

STORE
09.2009 - 08.2010

Market Coordinator

Esteelauder Companies / Prescriptives Cosmetic
03.2009 - 09.2009

Make Up Artist/Skin Care Specialist

Clarins USA Cosmetic, Cosmetic
06.2008 - 02.2009

Real Estate Loan Officer

AAAMES HOME LOANS
08.2007 - 09.2009

Cosmetic Counter Manager

STORE
11.2005 - 02.2009

On Air Personality

VJTV – The VISUAL RADIO NETWORK
11.2005 - 10.2010

Office Manager / Loan Processor

WESTERN PACIFIC MORTGAGE
01.2003 - 06.2005

Phlebotomy and Certified Nursing Assistant - undefined

Allied College of Technology and Science

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SHIRLEY Moseby