Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Shirley Munoz

Chicago,IL

Summary

Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

29
29
years of professional experience

Work History

Operations Manager

Unilogic
Bedford Park, Illinois
09.2018 - Current
  • Supervised warehouse operations regularly to evaluate performance
  • Implemented periodic audits of warehouse to ensure commodity count accuracy
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Established efficient workflow procedures to improve operations
  • Analyzed order data, forecasts, and plan labor accordingly
  • Coordinated and aligned accounting and operation teams on new projects and metric exceptions
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Facilitated levels of responsibility and accountability are clearly defined for key staff involved with operations
  • Assessed financials and evaluated daily and weekly production metrics
  • Collaborated closely with management and operation managers on any issues or preventive actions
  • Continuously kept direct communications with customers as needed
  • Initiated and coordinated the implementation of SOPs resulting in a 15% reduction in shipping errors.

Purchasing Agent

Powerstop Inc
Bedford Park, Illinois
04.2018 - 09.2018
  • Analyzed and negotiated cost to purchase commodity
  • Created purchase orders to send to vendors
  • Managed merchandise stock levels in operation system
  • Audited and adjusted merchandise levels as needed
  • Scheduled appointments for incoming deliveries.
  • Performed regular price comparisons between different suppliers for similar items.

Supply Chain Manager and Assistant to Buyers

Empresas Berrios
Cidra, PR
05.2014 - 01.2018
  • Responsible for all aspects of merchandise planning purchase process and inventory control
  • Creation of executable merchandise purchases schedules in accordance with established procedures
  • Performed analysis of various factors that impact the procurement process aimed at optimizing planning purchases of merchandise
  • Leaded a team of purchasing and importing in assessing and executing related jobs
  • Managed the development of annual, seasonal and merchandise purchase plans
  • Develops pre-season plans, recommends purchase/investment quantities and develop accurate receipt flow forecast
  • Analyzes historic performance and planned strategies to identify areas of opportunity or risk
  • Performed analysis of various factors that impact the procurement process, including analysis of reports generated through the sales system, inventory, 'back order', 'slow moving'
  • Established and maintained accurate demand forecasts and execute managing / anticipating product changes promotions
  • Etc
  • Developed, maintained and updates tools, reports, etc
  • To support the needs of the business
  • Evaluated, analyzed, reports on business metrics and provided periodic reporting on business performance
  • Acted as primary partner for buyers on planning, inventory management processes and operating models
  • Prepared reports on operations and activities, recommending improvements and modifications
  • Partner with Allocations team to ensure right stock, right quantities at the right time
  • Maintain contact with suppliers and coordination with other departments of the company on issues related to the assigned responsibilities
  • Implemented or makes adjustments in programs, work methods and procedures, as necessary, to achieve the objective
  • Assisted the IT department as a System Analyst.

Service / Repair Manager and Import Supervisor

Empresas Berrios
Cidra, PR
08.2009 - 05.2014
  • Direct supervision over all departments
  • Administer, plan, coordinate, control and supervisor all assignments
  • Training to provide excellent customer service in the areas of, Parts, Call Center, Technical Repairs in Appliance, Electronics, Audio, Furniture and Driver's Returned Area
  • Designed and implemented the process for the Drive's Returned Area
  • Designed and implemented an SOP in the areas of Parts and Call Center to better assist customers
  • Manage all credits claims to suppliers for merchandise under suppliers warranty
  • Responsible for all departments interviews
  • Control department's expense
  • Plan and provide training for all departments
  • Created Charge Backs to Driver's for damage merchandise returned
  • Monthly meetings with warehouse to discuss Driver's Return Area
  • Evaluate and determine any equipment changes.

Import Supervisor

Empresas Berrios
Cidra, PR
06.2006 - 08.2009
  • Negotiated transportation rates with International and Domestic Maritime companies and NVOCC's
  • Ensured that paperwork and monetary transactions are completed accurately, in a timely manner, and according to trade laws
  • Contributed to the development of processes and procedures of imports saving 3.5 million a year
  • Maintained direct communication with Maritime Companies, Port and Customs Broker
  • Implemented an SOP for the Import department
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
  • Handle all wet/damage claims for containers
  • Coordinating survey inspections
  • Audit and authorized freight and demurrage charges
  • Monitor import processes to ensure compliance with regulatory or legal requirements
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Traffic and Receiving Supervisor

Empresas Berrios
Cidra, PR
06.2001 - 06.2006
  • Negotiated transportation rates or services
  • Created policies or procedures for logistics activities
  • Maintained direct communication with Maritime Companies, Port and Customs Broker
  • Supervised that all containers were registered in system
  • Coordinated with Treasury Department inspection of containers
  • Attended maritime representatives to discuss freight, demurrage and/or issues with containers
  • Requested checks for any freight or demurrage to be paid at the port
  • Direct communication with internal drivers
  • Generated reports of all containers and their location
  • Weekly physical inventory of all containers in yard
  • Handle all wet/damage claims for containers
  • Coordinating survey inspections
  • Assured that all trucks received maintenance
  • Audit and authorized freight and demurrage charges
  • Resolve problems concerning transportation, logistics systems, imports or Broker issues
  • Monitor import processes to ensure compliance with regulatory or legal requirements
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management
  • Supervised the receiving department personnel
  • Assigned containers to be unloaded on daily bases analyzing low inventory levels, demurrage and ads
  • Assured that the entire receiving process was completed.

Inventory Control Coordinator

Empresas Berrios
Cidra, PR
06.1999 - 06.2001
  • Generated report on inventory on hand
  • Forecast report of inventory
  • Reviewed merchandise to place in ads
  • Reviewed open purchase orders and inventory levels in order to place new Purchase Orders
  • Monitoring inventories perform all purchasing functions, such as issuing purchase orders (POs), pricing verification
  • Input and maintained online database of all products
  • Identify and resolve all issues related to pricing, product information or product shortage
  • Updated company on any obsolete products, product trends
  • Conducted records audit of inventory, adjustments and other metrics and prepare monthly/ quarterly/ annual reports of findings to management.

Purchase Order Clerk

Empresas Berrios
Cidra, PR
09.1995 - 06.1999
  • Designed and implemented a process to create SKU/SETS for new products.
  • Designed and implemented a process for Purchase Orders and Special Orders.
  • Generated Open Order Report to keep track of all orders and updates system to reflect any changes.
  • Monitored inventory levels and placed purchase orders when necessary.

Education

National Louis University
Chicago, IL

Skills

  • Microsoft Office 2016 (Word, Excel, and PowerPoint)
  • Windows 7
  • Windows 10
  • English
  • Spanish
  • Financial Management
  • Logistics Oversight
  • Inventory Management
  • Data Analysis
  • Customer Service
  • Workflow Optimization
  • Process Improvement
  • Organizational Management
  • Productivity improvement specialist
  • Budgeting and forecasting
  • Purchasing and procurement
  • Inventory Control
  • Decision-Making
  • Process Improvements
  • Supply Chain Management
  • Operations Management
  • Data Management
  • High-pressure environments
  • Staff Training

Volunteer Experience

  • Community Urb. Ciudad Primavera, President, 06/2014, 06/2015
  • Community Urb. Ciudad Primavera, Vice President, 06/2011, 06/2013
  • Momentum Leadership Program, 03/2008, 09/2008

Languages

Spanish
Professional

Timeline

Operations Manager

Unilogic
09.2018 - Current

Purchasing Agent

Powerstop Inc
04.2018 - 09.2018

Supply Chain Manager and Assistant to Buyers

Empresas Berrios
05.2014 - 01.2018

Service / Repair Manager and Import Supervisor

Empresas Berrios
08.2009 - 05.2014

Import Supervisor

Empresas Berrios
06.2006 - 08.2009

Traffic and Receiving Supervisor

Empresas Berrios
06.2001 - 06.2006

Inventory Control Coordinator

Empresas Berrios
06.1999 - 06.2001

Purchase Order Clerk

Empresas Berrios
09.1995 - 06.1999

National Louis University

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Shirley Munoz