Shirley Munson
Summary
Seeking a mutually beneficial position in which my skills, abilities and background will contribute to the growth and profitability of my employer as well as my own professional growth.
Overview
12
12
years of professional experience
Work History
Medical Receptionist/Switchboard Operator
Conviva Medical Center
Miami, FL
10.2023 - 08.2025
- Coordinate patient scheduling, check-in, check-out
- Confirm patient appointments
- Check patient demographic/insurance to keep information current.
- Help patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice services.
Dental Receptionist
Stomat Care Dental
Miami, FL
07.2022 - 10.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Coordinated patient scheduling, check-in, check-out
- Verify patient’s eligibility, obtain authorization for dental procedures.
- Helped patients complete necessary medical forms and documentation.
- Maintained organized and clean front office area to create professional and welcoming environment for patients and employees.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Medical Records
Villa Serena Group, ALF
Miami, FL
03.2018 - 02.2020
- Enhanced patient care by accurately maintaining medical records and ensuring data confidentiality.
- Making copies of medical records and keeping files organized.
- Maintained strict confidentiality of patient medical records, adhering to HIPAA regulations at all times.
- Verified accuracy of patient information in medical records.
- Archiving medical files
Medical Receptionist/Medical Records
Lawall Prosthetic & Orthotics at AI Dupont Hospital For Children
Wilmington, DE
07.2013 - 11.2016
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Confirm appointments
- Filed patient charts in alphabetical order
- Archive patient files
- Contact patients to advise of medical device completed
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Pulled charts and prepared for provider assessment.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Miami Southridge Sr. High School
Miami, FL08-1998
Skills
- Bilingual in English and Spanish
- Professional phone communication
- Knowledgeable in medical terminology
- Patient appointment management
- Patient data management
- Customer support
- Accurate data entry
- Scheduled follow-up calls
- Proficient in ECW
- HIPAA compliance
- Insurance verification
- Medical records maintenance
Timeline
Medical Receptionist/Switchboard Operator
Conviva Medical Center
10.2023 - 08.2025
Dental Receptionist
Stomat Care Dental
07.2022 - 10.2023
Medical Records
Villa Serena Group, ALF
03.2018 - 02.2020
Medical Receptionist/Medical Records
Lawall Prosthetic & Orthotics at AI Dupont Hospital For Children
07.2013 - 11.2016
High School Diploma -
Miami Southridge Sr. High School