Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Muñoz

Philadelphia,PA

Summary

Dynamic Material Coordinator at L3Harris Technologies, skilled in inventory management and customer service. Achieved optimized material flow and enhanced team productivity through effective communication and problem-solving. Proven ability to implement best practices, resulting in improved warehouse space utilization and increased efficiency. Committed to fostering a safe and organized work environment.

Overview

27
27
years of professional experience

Work History

Material Coordinator

L3Harris Technologies, Inc.
10.2022 - Current
  • Managed receiving operations and proper storage of incoming materials.
  • Optimized departmental interactions to ensure clarity on material needs and availability.
  • Managed hazardous materials according to safety regulations, ensuring a safe work environment for all employees.
  • Obtain replenishment parts as necessary to the assembler to build without interruption. This includes both shortages and line stock where appropriate.
  • At the direction of production control, Supervisor, will perform Cost-point (MRP) transactions as necessary.
  • Positively communicate and interface with other departments in the pursuit of material resolution
  • Optimized material flow by implementing efficient inventory management systems.
  • Trained new team members on proper procedures for handling, storing, and organizing materials within the facility.
  • . Improved warehouse space utilization by reorganizing storage areas according to demand patterns.
  • Implemented best practices in warehouse organization for easy access and retrieval of materials.
  • Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
  • Completed daily cycle counts and full inventory audits.
  • Identified opportunities for process improvements within the material coordination function, leading to increased efficiency and reduced waste.
  • Trained, motivated, and instructed team of 4 employees staging and preparing items for deliveries.
  • Optimized storage solutions, making better use of available space and improving material accessibility.
  • Other duties as directed.

MST Associate

Lowe’s Home Improvement
01.2022 - 08.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Retail Fragrances Sales Associate

Hecht’s
02.2001 - 10.2003
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Cashier / Customer Service

Ross Dress for Less
01.2000 - 07.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Cashier

McDonald Restaurant
03.1998 - 01.1999
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Cornerstone Christian Correspondence School
15938 US Highway 17 Townsend, GA 31331
11.2022

Skills

  • Inventory counts, using scanners
  • Documentation skills
  • Shipping coordination
  • Materials controls, inbound and outbound
  • Product pulling
  • Efficient in cost-point (MRP)
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking

Timeline

Material Coordinator

L3Harris Technologies, Inc.
10.2022 - Current

MST Associate

Lowe’s Home Improvement
01.2022 - 08.2022

Retail Fragrances Sales Associate

Hecht’s
02.2001 - 10.2003

Cashier / Customer Service

Ross Dress for Less
01.2000 - 07.2000

Cashier

McDonald Restaurant
03.1998 - 01.1999

High School Diploma -

Cornerstone Christian Correspondence School

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Shirley Muñoz