Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
AssistantManager

SHIRLEY NELSON

West Palm Beach,FL

Summary

Demonstrated success in managing a team, communicating with others, and meeting deadlines. Skilled at developing innovative solutions to complex problems. Extremely customer-oriented professional with strong interpersonal skills and ability to work on multiple projects simultaneously. Proven track record of improving performance by implementing new policies, procedures and processes while maintaining high quality standards.ent.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assisted Living Consultant/Administrator

01.2022 - Current
  • Provide business and consulting services to multiple Assisted Living Facilities
  • Knowledge to guide the facility through the application process all the way to assessing the resident
  • Assure that all facilities are complaint with state and local regulations
  • Review and update facility records for annual survey
  • Keep employee's files current, Create and update policy and procedures, emergency manual and fire plan as required
  • Provide administrative services as required

HR Coordinator

Trusted Homecare Services
06.2022 - 06.2023
  • Highly professional in appearance, tone and delivery, and an effective communicator
  • Exceptional organizational and time management skills, with ability to prioritize to meet deadlines
  • Strong follow-through and results tracking to achieve measurable targets
  • Ability to maintain strict confidentiality in all job-related matters
  • Exceptional listener, with the proven ability to problem-solve to issues discussed
  • Innate ability to work autonomously and in a group setting, with high integrity, reasonability and thoughtful judgment

HR Specialist COVID Support

Capital Staffing Solutions, Inc
02.2021 - 05.2022
  • Have guided dialogue with employees to obtain critical information needed to create a case
  • Prioritize and respond promptly to employees/contractors via IM, phone, or email
  • Interview employees/contractors who have been in close contact with someone who has tested COVID-19 positive, employee/contractor with COVID like symptoms, or employee/contractor who have tested COVID positive
  • Determine the level of quarantine, and testing needed
  • Schedule testing as needed
  • Worked to maintain accurate and detailed information for executive, management, employees and contractors.

Compliance Coordinator

Cross Country Healthcare
01.2020 - 06.2020
  • Established, documented, updated and maintained facility requirements
  • Communicated changes to Recruitment and the Compliance Operations Team
  • Provided recommendations and potential solutions for day to day issues/concerns
  • Anticipating facility, client needs and offering solutions
  • Actively participated in the process and completion of internal audits.

Assistant, Nursing / Scheduling

The Jerome Golden Center for Behavioral Health, Inc
10.2016 - 10.2019
  • Composed correspondence and prepared administrative report and financial reports
  • Responded to request for information regarding programs and activities
  • Generated weekly and monthly reports to meet regulatory specification
  • Took minutes at all departments meeting and disbursed to department managers
  • Created, refined and updated a schedule for over 5000 worked hours per week
  • Accurately and promptly coordinated scheduling, rescheduling and cancellation of Nurses and BHT for optimum efficiency

HR Assistant Training Coordinator

Jerome Golden Center for Behavioral Health
09.2011 - 10.2016
  • Recruited and Coordinated new hire process from offer letter to orientation
  • Established and maintain personnel files, input data and maintained a human resource database CMHC, TIER, and ULTIPRO
  • Put together new employee starter packets, processed photo ID and access card
  • Processed criminal history background checks, both local and Federal, fingerprint, perform verifications of professional licenses, and other credentialing as well as set up pre-employment drug screening
  • Coordinated training for over 400 facility employees
  • Conducted customer service trainings, and new hire orientation.

Education

Computer Information Certification

Strayer University
Camp Springs, MD

Medical Assisting

Florida Career College
West Palm Beach

CORE Certification

ALF Consulting
West Palm Beach, FL
2016

Skills

  • Train Employees
  • Critical Thinking
  • Customer Satisfaction
  • Hiring and Terminations
  • Time Management
  • Employment Data Tracking
  • Microsoft Office Suite Expertise
  • Human Resources Management Systems (HRMS)
  • HR Support
  • Recruitment
  • New Hire Onboarding
  • Client Retention
  • Schedule Coordination
  • Employee Orientation

Certification

Critical Thinking Organization Onboarding Adaptability Problem Solving Active listening Talent Acquisition Scheduling Teamwork Employee Relation Skills Communication Data Entry Management Training Interpersonal

Additional Information

  • ACCOMPLISHMENT Jerome Golden Center for Behavioral Health promoted to HR Assistant in 3 months and to HR Assistant Training Coordinator in 5 months. Jerome Golden Center for Behavioral Health created a more efficient excel database for recording training which increased production time by 20%.

Timeline

HR Coordinator

Trusted Homecare Services
06.2022 - 06.2023

Assisted Living Consultant/Administrator

01.2022 - Current

HR Specialist COVID Support

Capital Staffing Solutions, Inc
02.2021 - 05.2022

Compliance Coordinator

Cross Country Healthcare
01.2020 - 06.2020

Assistant, Nursing / Scheduling

The Jerome Golden Center for Behavioral Health, Inc
10.2016 - 10.2019

HR Assistant Training Coordinator

Jerome Golden Center for Behavioral Health
09.2011 - 10.2016

Computer Information Certification

Strayer University

Medical Assisting

Florida Career College

CORE Certification

ALF Consulting

Similar Profiles

CREATE PROFILE
SHIRLEY NELSON