Shirley Newman
Sacramento,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Food Service Worker
AM/PM
3140 Elkhorn Blvd North Highlands Ca 95660
09.2023 - 12.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Cashier
Kohls Department Store
8810 Calvine Rd Sacramento CA 95828
10.2019 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Education
AA - Social Sciences
San Joaquin Delta College
Stockton, CA06.2008
Skills
- Cooking Procedures
- Proper Storage Procedures
- Work Assignments
- Regulatory Requirements
- Menu Item Familiarity
- Ingredient Restocking
- Rotation Procedures
- Menu Memorization
- Cash Register Operations
- Schedule Management
- Ingredient Preparation
- Plating and Presentation
- Machinery Upkeep
- Food Handlers Permit
- Verbal and Written Communication
- Covid-19 Safety Protocols
- Knife Use
- Food Preparation
- Food Handling Standards
- Interpersonal Skills
- Food and Safety Standards
- Productivity and Efficiency
- Working Quickly
- Servsafe Certification
- Attention to Detail
- Working with Diverse People
- Team Oriented
- Basic Mathematics
- Supply Inventory Management
- Dishwasher Operation
- Accurate Cash Handling
- Complex Problem-Solving
- Cleaning and Sanitation
- Efficient Service
- Inventory Receiving
- Multitasking
- Coffee and Tea Preparation
- Maintain Food Safety
- Organize Supplies
- Condiment Refilling
- Goal Establishment
- Food and Beverage Preparation
- Suggestive Selling
- POS Transactions
- Food Portioning and Packaging
- Conflict Negotiation
- Special Requests
- Rewards Programs
- Floor Vacuuming
- Kitchen Staff Support
- Feedback Acceptance
- Workstation Sanitation
Timeline
Food Service Worker
AM/PM
09.2023 - 12.2023
Cashier
Kohls Department Store
10.2019 - 11.2022
AA - Social Sciences
San Joaquin Delta College