As a quality-focused professional, I take the time to understand and develop effective solutions to meet clients' needs. A proven track record of guiding teams towards project milestones. Exceptional client relationship building skills have allowed for cultivate lasting partnerships. I am a highly motivated client service advocate with excellent interpersonal communication skills and specific expertise in IT system operations and transactional systems. I am an adaptive self-starter who is well-versed in software and hardware support within a managed service environment. Demonstrated leadership abilities through successfully managing of large portfolio accounts and cross-functional teams on complex operational and project initiatives. As a tireless service delivery manager, I am committed to providing solutions that promote business opportunities and build strong client relationships.
● Service Level Agreement (SLA) Management
● Incident and Problem Resolution
● Continuous Service Improvement
● Team Leadership and Development
● Process and Procedure Optimization
● Stakeholder Communication and Engagement
● Vendor Management
● Change Management
● Quality Assurance and Control
● Performance Metrics Analysis
● Root Cause Analysis
● Cross-Functional Collaboration