Shirley Noell
Harrison Township,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Bartender\ Bottle Service\ Banquet Director
Club Echelon
2018.03 - Current
- Oversaw special events such as trivia nights to bring in customers and boost sales
- Protected customers by checking IDs, calling rides and cutting off service to highly intoxicated guests
- Engaged customers in conversations to understand desires and recommend specific liquor, wine, beerand cocktails
- Consulted with customers to understand their desires and suggest the best products to meet theirneeds
- Increased bar profits by consistently promoting the highest profit drink options
- Performed POS functions efficiently
- Performed in high volume atmosphere, while maintaining perfect cash drawers
- Server
Service Coordinator Specialist/Admin
Forge Industrial Staffing
2020.06 - 2022.06
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Maintained filing system of current, prospective and future positions.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and directed 50 to 140 outbound and inbound phone calls per day.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Collected, arranged, and input information into database system.
Server
Mark Ridley's Comedy Castle
2018.02 - 2019.05
- Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.
- Tracked orders in imagine to monitor delivery times, accuracy and trends in customer complaints.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Skillfully loaded trays with food items, condiments and eating utensils for tables of up to 120 guests.
Bartender/Server/Hostess
Twin Peaks Restaurants
2016.09 - 2018.10
- Ad herd to all Image and Costume Standards
- Interacted with and entertainment of guests
- Promoted of events and specials to build rapport and promote the good will and profitability of thebusiness
- Modeled in pictures with guests, including but not limited to birthday photos or other pictures takenin the
- Restaurant or pictures taken off-site at promotional events
- Greeted guests, executing food and drink orders (including taking the order, suggestive selling, ringingin the order, delivering food and drinks to the table, checking back for re-orders, pre-bussing, and settlingthe check properly
- Any other duty/responsibility that management may deem necessary.
Legal Secretary
Oliver Law Group P.C
2015.03 - 2017.10
- Scheduled the attorneys' appointments with individuals such as clients and witnesses
- Organized all case evidence, including the attorneys' correspondence with clients and between personsof interest
- Helped clients and attorneys complete important forms like accident reports and trial requests
- Collected employment, financial and medical records for the office's attorneys
- Tracked expenses and billed the firm's clients at the previously established rates
- Created Databases by reviewing previous clients stored files, in order to find and create new lawsuitsfor product liability cases
- Reviewed, organized, and collected documents in order to proceed with cases.
Leasing Consultant
Lautrec
2012.09 - 2014.08
- Completed frequent, routine inspections of buildings, facilities to identify needs
- Oversaw the total operation, maintenance and administration of a rental property with150 units
- Attracted new residents with fresh and creative promotions targeted to attract desired individualsand families
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Reviewed the incoming orders and assigned work to the maintenance workers to maintain completedwork orders
- Booked, and conducted walk throughs for potential residents
- Maintained low vacancy counts with in property
- Handled all rental payments, accounting of rental payments, and depositing g of rental payments tobank
- Handled and assisted with evictions.
Professional Cleaner
Stockwell Cleaning Solutions, Shelby Charter
2011.07 - 2013.08
- Responsible for making my own organic Green Bee Cleaning products such as; floor cleaner, granitecleaner, shower cleaner, etc
- Responsible for leaving an invoice for the customer with the time it took to clean the house and thetotal amount to be paid for that time
- Responsible for dropping off cash or checks to the office for hours of cleaning
- Filling out a time sheet with mileage, hours cleaning, invoice amount, and cash or check
- Checking a calendar regularly for schedule changes and information about each clean for the day
- Working in cleaning teams for larger cleans such as businesses and restaurants.
Jewelry Consultant
Premier Designs Jewelry
2012.03 - 2013.03
- Presented premier designs services strategically and effectively with current and prospective clients
- Achieved periodic sales goals in a challenging and fast-paced environment
- Exceeded a diverse array of client expectations on a consistent, accurate, and timely basis
- Implemented various marketing and advertising techniques to generate new sales
- Processed all orders, returns, and exchanges
- Gave exceptional customer service.
Team Member
Father and Son Pizzeria
2008.06 - 2009.06
- Take all incoming calls
- Handle all food prep in kitchen
- Prepare and cook all foods
- Place tickets for deliveries
- Take cash payments
- Handle all payment transactions
Education
High School Diploma - General
L'Anse Creuse High School
Skills
- Personnel Documentation Verification
- Employee Interviews
- Processing Grievance Documentation
- Employee Data Record Keeping
- Job Matching
- Recruiting Processes
- Termination Processing
- Employee Referral Programs
- Corporate Compliance
- Customer Request Management
- Client Interactions
- Problem Assessment
- Effective Communication
- Delegating Work
- Dispatching Workers
- Job Assignments
- Business Correspondence
- Yardi
- P.O.S.
- Suggestive Selling
- Order Accuracy
- Cash Handling
- Wine and Liquor Service
- Pos Operation
- Cocktail Knowledge
- Natural Leadership
- Waiting Tables
- Anticipating Guest Needs
Timeline
Service Coordinator Specialist/Admin
Forge Industrial Staffing
2020.06 - 2022.06
Bartender\ Bottle Service\ Banquet Director
Club Echelon
2018.03 - Current
Server
Mark Ridley's Comedy Castle
2018.02 - 2019.05
Bartender/Server/Hostess
Twin Peaks Restaurants
2016.09 - 2018.10
Legal Secretary
Oliver Law Group P.C
2015.03 - 2017.10
Leasing Consultant
Lautrec
2012.09 - 2014.08
Jewelry Consultant
Premier Designs Jewelry
2012.03 - 2013.03
Professional Cleaner
Stockwell Cleaning Solutions, Shelby Charter
2011.07 - 2013.08
Team Member
Father and Son Pizzeria
2008.06 - 2009.06
High School Diploma - General
L'Anse Creuse High School
Similar Profiles
Brandon DillsBrandon Dills
Turf Management at Echelon Golf ClubTurf Management at Echelon Golf Club
James OliverJames Oliver
Production Assistant at Echelon FitnessProduction Assistant at Echelon Fitness
Kylie ChavensonKylie Chavenson
Front Desk Associate at Echelon Health and FitnessFront Desk Associate at Echelon Health and Fitness