Summary
Overview
Work History
Education
Skills
Timeline
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Shirley Norman

GA

Summary

Experienced Executive Assistant with a demonstrated history of working in the entertainment industry. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer/team satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

14
14
years of professional experience

Work History

Acting Teacher

Self-Employed
09.2019 - Current
  • Planned lessons to reflect group and individual student needs utilizing creative instruction.
  • Exposed students to diverse content to build perspective in drama pedagogy.
  • Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
  • Adapted teaching strategies to remain inclusive to diverse learning styles.
  • Produced multiple theatrical performances each year streamlining technical elements.

Freelance Filmmaker

Self-Employed
11.2017 - 08.2023
  • Completed pre-production planning such as setting budgets, hiring crew, and cast members and obtaining permits for 15 productions.
  • Utilized lighting, camera angles and movement to create visual styles of films.
  • Directed actors and crews to create vision for films and bring scripts to life in 4 seasons of digital series as well as 5 short films.
  • Wrote scripts by creating stories and dialogue for films to establish plots and characters.
  • Coordinated with production team, producer and director to pinpoint creative vision, determine technical needs, and devise shooting schedule.
  • Developed schedules for production, editing, and duplication for timely delivery

Server

Brick Store Pub
10.2018 - 07.2020
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cultivated warm relationships with regular customers.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Manager

15th Street Pizza and Pub
04.2017 - 10.2018
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Managed and motivated employees to be productive and engaged in work
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing employees to maximize team agility and performance
  • Onboarded new employees with training and new hire documentation

Executive Director of Operations

Estate Of Bert Sterns
11.2012 - 11.2016
  • Catalogue all physical and digital images of renowned photographer Bert Stern; conduct all print and licensing deals; plan and execute art exhibitions around the country; supervise the completion of a $1M renovation of a historic Georgian-style home in Sag Harbor
  • Supported business growth through strategic planning and process development.
  • Met customer service standards and expectations consistently by effectively communicating and actively listening.

Executive Assistant to the Chief Executive Officer

Frigate Bay Filmworks, Inc
01.2010 - 01.2014
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Handled confidential and sensitive information with discretion and tact.
  • Used advanced software to prepare documents, reports, and presentations

Education

Master of Arts -

University of Southern California
Los Angeles, CA
2012

Bachelor of Arts -

Georgetown University
Washington, DC
2008

Skills

  • Microsoft Office
  • Final Draft
  • Billing and Payment Processing
  • Calendar and Scheduling Software
  • Customer Relations
  • Service-Orientation
  • Sales Expertise
  • Employee Development
  • Apple macOS
  • Call Triaging
  • Typing Proficiency

Timeline

Acting Teacher

Self-Employed
09.2019 - Current

Server

Brick Store Pub
10.2018 - 07.2020

Freelance Filmmaker

Self-Employed
11.2017 - 08.2023

Manager

15th Street Pizza and Pub
04.2017 - 10.2018

Executive Director of Operations

Estate Of Bert Sterns
11.2012 - 11.2016

Executive Assistant to the Chief Executive Officer

Frigate Bay Filmworks, Inc
01.2010 - 01.2014

Master of Arts -

University of Southern California

Bachelor of Arts -

Georgetown University

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Shirley Norman