Shirley Odell
Tonawanda,NY
Overview
15
15
years of professional experience
Work History
Settlement Coordinator
GRT Financial
Detroit, MI
04.2024 - Current
- Processed payments associated with settlements according to established procedures.
- Reviewed proposed settlement agreements for accuracy prior to submission.
- Assisted in drafting settlement agreements that accurately reflect the terms agreed upon by both parties.
- Developed strategies for resolving conflicts between parties through negotiation and facilitated dialogue among them.
- Consistently surpassed monthly company quotas
- Fostered strong professional connections with both creditors and clients.
- Investigated past due invoices and delinquent accounts to generate solutions for unpaid and outstanding accounts.
- Demonstrated leadership abilities through training sessions aimed at educating and equipping new and current team members on company policies, systems, and job skills.
Negotiator Specialist
Strategic Financial Solutions
Buffalo, NY
10.2018 - 01.2024
- Facilitate solutions with creditors for clients with financial hardship.
- Work with clients on developing strategies for a better financial future.
- Manage litigation cases on behalf of clients by negotiating agreements with law firms.
- Developed strategies for resolving conflicts between parties through negotiation and facilitated dialogue among them.
- Assisted in drafting settlement agreements that accurately reflect the terms agreed upon by both parties.
- Monitored progress of settlement negotiations and reported updates to clients.
- Processed payments associated with settlements according to established procedures.
- Maintained detailed records of all cases, including client contact information, case notes and reports.
- Reviewed proposed settlement agreements for accuracy prior to submission.
- Expedited payments by verifying accuracy and currency of creditor information.
- Meticulously tracked past due accounts and successfully negotiated settlements for outstanding invoices.
- Answered customer questions to maintain high satisfaction levels.
- Proved leadership skills by driving increased productivity and efficiency within the team by delivering in-depth training sessions on company policies, systems, and job skills to new as well as current members.
- Developed strategies for improving creditor relationships through effective negotiating techniques.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and regulations.
- Continuously surpassed both company and personal targets
Senior Financial Consultant
Strategic Financial Solutions
Buffalo, NY
10.2018 - 10.2019
- Supported client with financial analysis, budget management and operational cost control
- Counseled clients on financial matters and provided recommendations, opportunities, products and services based on client needs and asset availability
- Exuded professional expertise and resourcefulness to gain trust and confidence
- Displayed strong leadership skills in assisting with new employee development
Account Resolution Specialist
American Coradius International, LLC.
Amherst, NY
12.2009 - 10.2018
- Reviewed accounts with aging balances and contacted customers to review options
- Completed documentation for all actions and customer interactions
- Performed full research to check claims and possible solutions to individual issues
- Evaluated each customer's situation with a fresh eye in order to develop the most effective solution
- Set up plans to handle payments, payment plans and defaults on balances
- Helped less experienced staff manage daily assignments
- Received multiple awards for meeting client, compliance and company requirements
- Exceeded monthly company quotas by 210%
Education
Associate of Arts - Liberal Arts
Niagara County Community College
2012
Skills
- 16 years’ high volume call center background
- Performance improvement techniques
- Scripted conversations
- Flexible team player
- Relationship building
- Proven record of driving highly qualified conversions and tackle customer escalations
- Strong communication skill set
- Highly analytical, passionate and an expert problem solver
- Legal Knowledge
- Cultural Awareness
- Staff Development
- Team Leadership
Timeline
Settlement Coordinator
GRT Financial
04.2024 - Current
Negotiator Specialist
Strategic Financial Solutions
10.2018 - 01.2024
Senior Financial Consultant
Strategic Financial Solutions
10.2018 - 10.2019
Account Resolution Specialist
American Coradius International, LLC.
12.2009 - 10.2018
Associate of Arts - Liberal Arts
Niagara County Community College
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