Shirley Oliver
Levittown,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Manager
Just Kids Early Childhood Learning Center
01.2019 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of student documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Accomplished multiple tasks within established timeframes.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Customer Service Rep
Argus LLC
01.2016 - 09.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Prepared and generated claims by completing data entry of correct information.
- Improved team efficiency, training new staff on data entry protocols and software.
Administrative Assistant
Commerce Payment Systems
03.2011 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
Adult Learning Center of Long Beach
Long Beach, NY06.2007
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Just Kids Early Childhood Learning Center
01.2019 - 06.2024
Customer Service Rep
Argus LLC
01.2016 - 09.2018
Administrative Assistant
Commerce Payment Systems
03.2011 - 08.2016
High School Diploma -
Adult Learning Center of Long Beach
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