Shirley Olson

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .

• I love to travel this has been a new addition to our lives. I also love walking and hiking. I am also a Grandma and babysit our grandson once a week. We have a new grandson due next Spring.

• I've been working in Customer Service since 1981. I started my career at Sears Credit Department and was a bill collector which was a challenging job. I transferred to Nordstrom Credit Union in 1987 and worked in the downtown Seattle Credit office until 1989. I then worked for an Insurance Broker in Edmonds until I gave birth to our oldest son. I then raised children from 1991 to 2012. In that time I also was a chair for a non profit through the kids school St. Charles Borremo School, I chaired the SCRIP program for 8 years. This volunteer program was intensive we helped at least a dozen other schools in the Gig Harbor/Tacoma area with SCRIP to get it up and running in their school. SCRIP was a gift certificate that the parent would buy and the local businesses would donate off the top to the school. We would purchase the gift cards at a discounted rate and then sell to the parents. We brought the program from a $9,000.00 profit a year to up over $60,000.00. There was a lot of bookkeeping (Quick Books) and balancing of the books etc. that were part of my responsibilities.