Shirley Palacios
Hollywood,Florida
Summary
• Notary Public State of Florida. My Commission expires March 8, 2027
• Dedicated Legal Assistant at a Civil Litigaton Law Firm that specializes in third party insurance claimd and debt collections. Proven strengths in case management support while opening and closing cases. Strong multitasker setting up claims while consistently setting pending matters for hearing, depositions, mediations, and client meetings .. Persistent and resourceful problem solver with excellent research and communication skills.
Overview
20
20
years of professional experience
Work History
Legal Assistant/Notary Public
Garcia Legal P.A.
03.2018 - Current
- Maintained calendar such as confirming and scheduling appointments. Confirm any hearing on calendar on the County Court Website and pull any documents needed for that Hearing.
- Opened and sorted out mail daily and delivered to correct personnel.
- Input billing information such as how much time the Attorney took on a Case on our program called Time Slips that determines how much to charge Client for visit, as well as any out of pocket expenses.
- Printing of statements for each client to be mailed out on postage envelopes.
- Multiple errands for company such as Court runs, bank deposits, pick up and drop off of documents to other Law Firms.
- Daily mailings to Creditors regarding Motions filed in County and Federal Cases.
Legal Assistant/Receptionist
Jo Ann Hoffman And Associates
01.2021 - 10.2022
- Prepared intake for new Clients. Provided our intake sheet, took copies of their I.D., proof of car insurance card, Police strip, and photos or any other documents regarding the accident.
- Participated in client consultations, observed questioning process and documented information. Also provided Spanish Translating for Spanish speaking clients.
- Notarized client signatures with valid forms of identification.
- Set up new claims with Insurance companies by providing in detail facts of loss & reporting injuries, lastly obtaining claim number and Adjuster information to send out Attorney's letter of Representation.
- Requested and obtained Police Reports/Body cam footage after Officers' investigations of traffic accidents.
- Collected and requested medical records and billing for clients that are done treating to prepare their demand.
- Managed and memorized all websites for release of records for hospitals.
- Sent all requests for records with a Client signed HIPAA authorization required by law (allows doctors to release records to us with client's consent).
- Collected medical records and put together in chronological order, thoroughly reading them and adding up the bills, forming a demand that's then sent off to the insurance company for negotiations.
- Completed daily data entry of Settlement information such as check amounts from insurances, balances owed to medical providers and total net to clients.
- Scanned incoming documentation such as faxes, mail, and correspondence dropped off by clients to correct personnel.
- Organized and filed loose-leaf paperwork and documentation into clients' files.
- Handled various errands throughout the company such as deposits to the bank, pick up and drop off of documents to clients or other Firms and mailing runs.
- Restocked all office supplies and food items.
- Answered and directed incoming calls using multi-line telephone system.
Logistics Specialist
Univita
01.2014 - 11.2017
- Monitor and track shipments of medical equipment to ensure timely delivery
- Coordinate with vendors, customers, and other departments to ensure smooth delivery of goods
- Maintain and update records of shipments, including tracking numbers, delivery dates, and other relevant information
- Negotiate with vendors to obtain the best rates for shipping and transportation
- Develop and maintain relationships with vendors and customers
- Prepare and submit reports on logistics activities
- Create and maintain accurate inventory records
- Troubleshoot and resolve any issues that arise during the logistics process
In Court Clerk Specialist
Broward
03.2004 - 12.2013
- Answers incoming calls and provides customer service at the front counter and via telephone.
- Responds to inquiries and provides information regarding District Court processes and procedures.
- Receives, documents, and receipts payments for Court fees, fines, bail, and penalties; balances and maintains assigned cash drawer.
- Interacts with defendants, victims, attorneys, law enforcement personnel, and/or the media regarding a variety of court related matters.
- Enters and files infractions, small claims, name change, and/or civil, traffic, and misdemeanor cases;
- Assists in entering criminal cases filed by the Broward County Sheriff’s Office, Broward County Prosecutor’s Office, Fish and Game, and/or local Cities.
- Reviews, collates, and presents filed civil documents for signature by the Judge; processes and distributes related documents upon approval by the Judge.
- Updates and maintains the Court’s calendars; schedules motions to vacate, small claim returns, name changes, and civil infraction hearings.
- Coordinates the assignment of public defenders to qualified parties.
- Tracks, monitors, and closes out non-probation supervised criminal cases as assigned.
- Performs the duties of Courtroom Clerk as required; records and maintains hearing minutes.
- Opens and distributes incoming departmental mail; performs filing and other general office duties.
Education
Associate of Arts - Political Science
Broward College
Davie, United States05.2005
High School Diploma -
Hialeah Miami Lakes Sr. High
Hialeah, United States05.2001
Skills
- Bilingual: Spanish & English Capable of reading and writing in fluent Spanish
- Conflict Resolution
- Order and Request of Legal and Medical documents
- Legal Research
- Effective Multitasking
- Billing and Invoicing
- Appointment Scheduling
- Multi-Line Phone Systems
- Attention to Detail
- Reliable and Punctual
- Customer service/Potential Client management
Languages
Timeline
Legal Assistant/Receptionist
Jo Ann Hoffman And Associates
01.2021 - 10.2022
Legal Assistant/Notary Public
Garcia Legal P.A.
03.2018 - Current
Logistics Specialist
Univita
01.2014 - 11.2017
In Court Clerk Specialist
Broward
03.2004 - 12.2013
Associate of Arts - Political Science
Broward College
High School Diploma -
Hialeah Miami Lakes Sr. High
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