Shirley Palmer
Chester,SC
Summary
Compassionate Registered Nurse, offering background in critical care, pediatrics and geriatrics. Known for providing personalized patient care; skilled at coordinating with healthcare professionals to advance quality of life for diverse populations. Significant impact made by implementing proactive health management measures in prior roles.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Registered Nurse
Active DaySenior Care
Chester, SC
09.2020 - 08.2022
- Provided patient care and education to patients with chronic illnesses.
- Evaluated effectiveness of interventions through ongoing assessment of patient responses.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Performed triage assessments of walk-in patients in a clinic setting.
- Developed educational materials for use in teaching sessions with patients or their families.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Actively participated in quality improvement initiatives within the department.
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Ensured compliance with regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
Case Manager Coordinator
HMA
Chester, SC
06.1995 - 09.2012
- Facilitated interdisciplinary team meetings regarding complex cases requiring additional support or guidanc
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Acted as consultant to community programs by interpreting regulations and policies.
- Oversaw the daily operations of the case management department including staffing, budgeting, and quality assurance.
- Conducted regular meetings with the case management staff to review current cases and discuss best practices.
- Implemented strategies to improve communication between medical staff, social workers, discharge planners.
- Analyzed utilization trends within the facility in order to identify areas for improvement.
- Facilitated interdisciplinary team meetings regarding complex cases requiring additional support or guidance.
- Provided ongoing education to case managers on pertinent regulations affecting their practice.
- Evaluated effectiveness of existing programs and services offered by the department through data analysis.
- Created reports outlining performance metrics such as length of stay, readmission rates, cost savings initiatives.
- Developed and implemented case management policies and procedures.
- Participated in committees focused on improving overall quality of care while controlling costs.
- Coordinated with community health resources to ensure optimal patient care outcomes.
- Attended conferences or workshops related to changes in regulations or industry standards.
- Negotiated contracts with insurance companies for authorization of services.
- Reviewed referrals from physicians or other sources for appropriateness of admission criteria.
- Collaborated with healthcare providers to develop individualized treatment plans for patients.
- Coordinated with multidisciplinary teams to ensure quality patient care.
- Investigated complaints from patients or families related to case management services provided.
- Identified, assessed, and managed high-risk cases in need of intensive care coordination.
- Maintained a comprehensive database of patient records for use in tracking progress and evaluating results.
- Monitored all case management activities to ensure adherence to established guidelines.
- Coached and mentored new hires on clinical documentation standards and compliance requirements.
- Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
- Planned and directed nursing services in high-specialized patient care areas in accordance with state and federal guidelines.
- Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
- Worked with management to optimize every aspect of patient care from clinical and administrative perspectives.
- Leveraged years of expertise to create effective, pragmatic training materials for new or current staff members.
- Streamlined discharge planning to create efficient, patient-oriented care strategies.
- Directed and trained highly qualified staff to manage time effectively while keeping patients content and comfortable.
- Interpreted regulations and policies to establish compliance with operational requirements.
- Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Provided hands-on and proactive leadership to community services staff.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Represented organizations in relations with governmental and media institutions.
- Directed activities of professional and technical staff members and volunteers.
- Determined organizational policies regarding program eligibility, requirements and benefits.
Registered Nurse
DHEC
Rock Hill, SC
01.1990 - 05.1995
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Facilitated interdisciplinary communication among members of the healthcare team regarding patient care issues.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
- Ensured that all safety protocols were followed at all times in the facility.
- Monitored client progress in order to modify treatment plans as needed.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Provided consultation services to other departments or organizations regarding clinical matters.
- Investigated complaints from clients or families concerning their care or treatment.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers and medical personnel to coordinate care for clients.
- Coordinated discharge planning activities with community resources upon completion of treatment programs.
- Conducted group therapy sessions utilizing evidence-based practices such as Cognitive Behavioral Therapy.
- Served as a resource person for family members or significant others who had questions about clients' treatment plans.
- Developed policies and procedures related to clinical operations for the facility.
- Participated in team meetings to discuss best practices for client care.
- Actively sought out continuing education opportunities related to clinical practice areas.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
- Provided crisis intervention services when needed.
- Participated in professional development opportunities to stay current with clinical practices and leadership strategies.
- Managed the clinical training program for new staff, including orientation and ongoing education.
- Reviewed and approved clinical documentation for accuracy and compliance with regulatory requirements.
- Developed and managed the clinical department budget, optimizing resource allocation for maximum efficiency.
- Interviewed applicants and made recommendations for new hires.
Education
Bachelor of Science - Nursing
Medical University of South Carolina
Charleston, SC05-1986
Skills
- Chart updating
- Electronic Health Records Management
- ADL Assistance
- Nursing staff leadership
- Chronic Disease Management
- Case Management
- Culturally-sensitive care
- Medical assessment
- Health care consultation
- Unit Administration
- Emergency Response
- Patient Care
Certification
- Registered Nurse
Timeline
Registered Nurse
Active DaySenior Care
09.2020 - 08.2022
Case Manager Coordinator
HMA
06.1995 - 09.2012
Registered Nurse
DHEC
01.1990 - 05.1995
Bachelor of Science - Nursing
Medical University of South Carolina