Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Parson

Fuquay-Varina,NC

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction through exceptional service and strategic engagement. Skilled in time management and adept at utilizing computer tools to streamline processes. Recognized for fostering strong relationships and optimizing inventory management, ensuring operational efficiency and a positive shopping experience.

Overview

33
33
years of professional experience

Work History

Associate

Walmart
08.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Scheduling Coordinator

Nemours Children's Hospital
12.2003 - 02.2012
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.

School Bus Driver

Wake County Public Schools
08.1992 - 06.1999
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.

Education

Psychology

North Carolina A&T State University
Greensboro, NC

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Customer engagement

Timeline

Associate

Walmart
08.2021 - Current

Scheduling Coordinator

Nemours Children's Hospital
12.2003 - 02.2012

School Bus Driver

Wake County Public Schools
08.1992 - 06.1999

Psychology

North Carolina A&T State University

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