Energetic Sales Associate dedicated to driving customer satisfaction, increasing sales, with positive and respectful demeanor. Hardworking, punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Hi, I’m
Shirley Patrick
Overland,MO
Summary
Overview
24
years of professional experience
1
Certification
Work History
ContractedSAINT LOUIS, MO
Personal Assistant
08.2020 - 04.2023
Job overview
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Made travel arrangements for employee trips and conferences.
Block AdvisorsSAINT LOUIS, MO
Assistant Store Manager
11.2016 - 03.2020
Job overview
- Answered customer questions and addressed problems and complaints in person and via phone.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
Tim Horton'sSAINT LOUIS, MO
General Manager of Operations
07.2015 - 10.2016
Job overview
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Macy'sSAINT LOUIS, MO
Call Center Sales Representative
09.2008 - 05.2015
Job overview
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous and knowledgeable responses to information requests.
State Of MissouriColumbia, MO
Caseworker
01.1999 - 08.2008
Job overview
- Conducted intake interviews and bio-psycho-social assessments to determine clients' eligibility and suitability for program.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
Education
University of Missouri - ColumbiaColumbia, MO
Masters in Public Affairs from Nonprofit Management
05-2023
University Overview
MERS Goodwill IndustriesSt. Louis
Forklift Certification from Operations of Equipment
06-2012
University Overview
Columbia CollegeColumbia, MO
Bachelor of Science from Marketing and Management
12-1998
University Overview
Columbia Area Career CenterColumbia, MO
Certified Nurse Assistant from Nursing
06-1990
University Overview
Skills
- Ability to work collaboratively with cross-functional teams building strong working relationships
- Excellent communication, interpersonal skills to effectively interact with customers and internal teams
- Strong computer skills proficiency in MS Office Suite (Word, Excel, PowerPoint, Access) familiarity in using CRM software, sales-related tools for tracking,managing customer information
- Excellent time management skills prioritizing tasks to meet deadlines, impeccable attention to detail
Accomplishments
Accomplishments
Vice-President Vocational Industrial Clubs of America 1989-1990
Volunteer Board Member Ann Carlson Food Pantry 1995-1997
Certification
Certified Nurse Assistant 1990
Timeline
Personal Assistant
Contracted
08.2020 - 04.2023
Assistant Store Manager
Block Advisors
11.2016 - 03.2020
General Manager of Operations
Tim Horton's
07.2015 - 10.2016
Call Center Sales Representative
Macy's
09.2008 - 05.2015
Caseworker
State Of Missouri
01.1999 - 08.2008
University of Missouri - Columbia
Masters in Public Affairs from Nonprofit Management
MERS Goodwill Industries
Forklift Certification from Operations of Equipment
Columbia College
Bachelor of Science from Marketing and Management
Columbia Area Career Center
Certified Nurse Assistant from Nursing
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