Shirley Paul-Philip

• Conducted in-depth investigations into potential breaches, identifying vulnerabilities and implementing corrective actions.
• Ensured seamless communication between various departments by serving as a key liaison for all matters related to physical security and access control issues.
• Streamlined security processes for improved efficiency, utilizing advanced technology tools and software.
• Managed a team of security professionals, providing training and mentorship to ensure consistently high performance levels.
• Enhanced security measures by conducting thorough risk assessments and implementing appropriate countermeasures.
• Evaluated employee performance periodically, identifying areas for improvement and recommending appropriate actions to enhance overall security operations within the organization.
• Monitored access control systems closely to prevent unauthorized entry into secure areas while facilitating smooth employee movement throughout the facility.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors. Making sure that the clients rights and stablezilzes clients way of living and maintaining life skills

Working side by side helping to make decisions about clients ,meeting with DDS on reports about clients needs ,hours and life decisions assisting the director with what ever is asked of tasks and decisions making plans

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times. ASSISTING the director with whatever is needed

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Completed all tasks in compliance with company policies and procedures.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.