Shirley Payne
Chalmers,IN
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
36
36
years of professional experience
Work History
Front Office Manager
Cline Chiropractic And Acupuncture Clinic
01.2014 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared agendas and took notes at meetings to archive proceedings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Delivered performance reviews, recommending additional training or advancements.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Billing Specialist/Authorization
Innervision Advanced Medical Imaging
11.1998 - 11.2013
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Responded to customer concerns and questions on daily basis.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Front Office Receptionist
Sycamore Associates
01.1995 - 10.1998
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
Medical Scheduler
Visiting Nurse Home Health Services
06.1987 - 01.1993
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
Education
High School Diploma -
William Henry Harrison High School
West Lafayette, IN05.1987
Skills
- Documentation
- Operations
- Registration Management
- EMR systems
- Exceptional Customer Service Skills
- Database Maintenance
- Human Resources
- Employee Supervision
- Listening Skills
- Customer Service Management
- Credit and Collections
- Staff Management
- Making Appointments
- Administrative Support
- Issue Handling
- Data Entry
- Insurance Information Collection
- Front Office Management
- Professional Relationships
Timeline
Front Office Manager
Cline Chiropractic And Acupuncture Clinic
01.2014 - Current
Billing Specialist/Authorization
Innervision Advanced Medical Imaging
11.1998 - 11.2013
Front Office Receptionist
Sycamore Associates
01.1995 - 10.1998
Medical Scheduler
Visiting Nurse Home Health Services
06.1987 - 01.1993
High School Diploma -
William Henry Harrison High School
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