Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shirley  Pittman-Robinson

Shirley Pittman-Robinson

Customer service Supervisor
West Palm Beach,FL

Summary

Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.

Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

2008
2008
years of professional experience

Work History

Office Supervisor

Ecm/Air Pros
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Contributed to long-term business growth strategies by providing insightful suggestions during planning sessions.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.

Supervisor

Broward Factory Service
07.1988 - 11.2007
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Education

N/A - N/A

Marianna High School
Marianna, FL
08.1981

Skills

Handled escalated customer issues: trained new employees: scheduled customer appointments: sales: various computer skills-various office duties-prepared air conditioning and hot water inspection forms for permits: Dispatched work orders to technicians: typing

Timeline

Supervisor

Broward Factory Service
07.1988 - 11.2007

Office Supervisor

Ecm/Air Pros

N/A - N/A

Marianna High School
Shirley Pittman-Robinson Customer service Supervisor