34 Years of professional experience
Shirley Posey
Southhaven,MS
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Driven Pharmacy Technician with over 25 years of experience and success in working within fast-paced hospital and clinical pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to LanceSoft, Incorporated. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of hospital, retail, and clinical pharmacy operations. Conversational English skills.
Customer-oriented Pharmacy Technician bringing over 25 years of experience and strong background in outpatient, inpatient, clinical and or retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Pharmacy Technician position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
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Nationally Registered Certified Pharmacy Technician
Work History
Certified Pharmacy Technician Supervisor
Veterans Affairs Medical Center
02.2013 - 06.2015
- Improved patient care by accurately dispensing medications and providing thorough medication counseling.
- Enhanced team efficiency by training and supervising pharmacy technicians, ensuring adherence to protocols and procedures.
- Streamlined workflow with effective inventory management, reducing medication stock discrepancies.
- Maintained safe work environment by enforcing strict compliance with federal and state regulations, minimizing risk of errors.
- Increased customer satisfaction by promptly addressing concerns, answering questions, and providing knowledgeable advice on prescription medications.
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Assisted in annual budget planning for pharmacy department, contributing to cost-saving measures and efficient resource allocation.
- Developed strong relationships with healthcare providers, improving communication and fostering collaborative patient care efforts.
- Conducted quality assurance audits regularly, identifying areas for improvement and implementing corrective actions as needed.
- Implemented innovative technology solutions within pharmacy setting, optimizing efficiency in prescription processing and order fulfillment.
- Facilitated seamless transitions during shift changes by maintaining accurate records of completed tasks and ongoing projects.
- Championed continuing education opportunities for staff members, promoting professional development and enhancing skill sets across our team.
- Contributed to improved patient outcomes by consistently monitoring drug interactions, allergic reactions, and dosage accuracy.
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Actively participated in multidisciplinary meetings with other healthcare professionals to discuss complex cases requiring coordinated care plans from various departmental services.
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Strengthened the pharmacy''s reputation in the community by engaging in outreach initiatives and providing educational materials on a range of health topics.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Set up and modified patient profiles in Composite Healthcare System (CHCS), Electronic Health Records (EHR) to include current information such as medications and insurance details.
- Developed policies and procedures for effective pharmacy management.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Collaborated with store manager to maintain daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Supervised 25 pharmacy technicians and coordinated day-to-day assignments.
Education
Bachelor of Science - Sports Sciences
American Military University
Charles Town, WV11.2011
No Degree - Health Information Management
American Military University
Charles Town, WV2011
Skills
- Pharmacy Operations Management
- Drug Interaction Monitoring
- Adverse Reaction Reporting
- Problem-Solving Skills
- Risk Management
- Policy and Program Development
- Employee Recruitment and Hiring
- Employee Performance Evaluations
Certification
Certified Pharmacy Technician
- Licensed Pharmacy Technician - since October 1989
Timeline
Certified Pharmacy Technician Supervisor
Veterans Affairs Medical Center
02.2013 - 06.2015
Bachelor of Science - Sports Sciences
American Military University
No Degree - Health Information Management
American Military University
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