Shirley Pyle
Customer Service
Pasco,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Family Childcare Provider
Self-employeed
Pasco, WA
02.2021 - Current
- Conducted indoor and outdoor activities that encouraged physical activity, socialization and creativity.
- Implemented age-appropriate educational programs designed to stimulate learning through creative activities.
- Encouraged healthy habits with the child such as brushing teeth after meals or washing hands before eating.
- Developed positive relationships with parents by communicating regularly about their child's progress.
- Enforced safety rules to ensure the well-being of the child under my care.
- Assisted with potty training when needed.
- Read books aloud to encourage language development.
- Provided a safe environment for the child to learn and play.
- Instructed the child in basic skills such as dressing themselves, feeding themselves and personal hygiene.
- Monitored child while he slept or napped to ensure proper rest.
- Responded quickly and appropriately to any medical emergencies.
- Prepared nutritious meals and snacks following health guidelines.
- Dressed child and changed diapers.
- Instructed children in eating, resting and restroom habits.
- Provided nurturing and appropriate environment for children ranging in age from 4 months to 3years.
Receptionist
A-1 Truck Wash
Pasco, WA
02.2018 - 02.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted customers and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and prompt
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Reported suspicious individuals to supervisor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
Health Information Technology
Columbia Basin College
Pasco, WA06-2011
Skills
- Interpersonal Communication
- Continuous Improvement
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Effective Communication
- Analytical Skills
- Decision-Making
- Adaptability and Flexibility
- Analytical Thinking
- Multitasking
- Task Prioritization
Timeline
Family Childcare Provider
Self-employeed
02.2021 - Current
Receptionist
A-1 Truck Wash
02.2018 - 02.2021
Health Information Technology
Columbia Basin College
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