Shirley Richardson
Disability Specialist
Round Rock,TX
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Dedicated to providing assistance to individuals and families in need. Comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Detail-oriented team player with strong organizational, interpersonal and communication skills. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Disability Specialist III
Disability Determination Services
08.2003 - Current
- Apply fundamental adjudicative concepts, practices and procedures of state or federal laws and requirements to determine disability claims.
- Evaluate medical and claimant-supplied documents in new and pending claims to determine disability.
- Identify and forward claims to specialized internal and external resources in areas such as medical review, investigations.
- Respond to telephone and written inquiries from claimants, attorneys, and physicians within statutory requirements.
- Deliver exceptional customer service to claimants by communicating important information and patiently listening to issues.
- Examine claims forms and other records to determine disability.
- Review medical and vocational documents to determine whether claims would receive approvals or denials.
- Conduct day-to-day administrative tasks to maintain information files and process paperwork.
- Research claims and incident information to deliver solutions and resolve problems.
- Review police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conduct comprehensive interviews of claimants to gather facts and information.
- Review and analyze suspicious and potentially fraudulent disability claims.
- Analyze information gathered by investigation and report findings and recommendations.
- Review new files to determine current status of disability claim and to develop plan of action.
- Analyze information gathered by investigation and reported findings and recommendations.
- Organize, plan and document materials for disability claims.
- Maintain contact with claimants and attorneys to determine treatment status.
- Maintain claims data in DCPS systems.
- Collect medical and information from customers, medical facilities, and attorneys to complete claims.
- Handle escalated calls from customers and other stakeholders about claims processes.
- Adjudicative disability trainer from 2018-2020. Trained new disability specialists on various aspects of determining disability claims.
Proposal Writer
Inkwell Management Group, LLC
05.2020 - Current
- Edit and proofread technical documents for accuracy and consistency.
- Organize material to research and complete writing tasks.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Manage time efficiently in order to complete all tasks within deadlines.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently..
- Attention to detail while completing assignments.
- Participate in team projects, demonstrating ability to work collaboratively and effectively.
Education
Bachelor of Arts - Language, Writing, And Editing
North Carolina State University
Raleigh05.1996
Skills
- Client Needs Assessment
- Daily Living Requirements
- Disability Services
- Family Communication
- Data Entry
- Problem Resolution
- Problem-Solving
- Multitasking Abilities
- Materials Organization
- Training Material Updates
- Interpersonal Communication
- Planning and Coordination
Timeline
Proposal Writer
Inkwell Management Group, LLC
05.2020 - Current
Disability Specialist III
Disability Determination Services
08.2003 - Current
Bachelor of Arts - Language, Writing, And Editing
North Carolina State University
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