Shirley Roberts
Fairview Park,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Meat Department Manager
Heinen's Grocery Store
05.1985 - 03.2022
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Trained new employees on handling, safety and stocking procedures.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Conducted regular inventories of stock and documented losses using [Software].
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
South High School
Cleveland, OH06.1977
Skills
- Constructive Feedback
- Shipment Processing
- Client Interactions
- Customer Needs Assessments
- Proper Food Handling
- Shift Coverage
- Selling Techniques
- Cleanliness Standards
- Compliance Requirements
- Loss Prevention Strategies
- Pricing Expertise
- Supply Ordering
- Schedule Coordination
Timeline
Meat Department Manager
Heinen's Grocery Store
05.1985 - 03.2022
High School Diploma -
South High School
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