Shirley Roberts
Monroe,MI
Summary
Dedicated sales associate with just under 30 years of sales experience in the automotive industry, and over a decade in the finance industry.
Driving customer retention and satisfaction through building and fostering lasting client relationships.
Overview
32
32
years of professional experience
Work History
Sales Associate
Spirit Ford
Dundee, MI
04.2024 - Current
- Assist customers in selecting vehicles that meet their needs and budget preferences.
- Detailed demonstration of vehicles through knowledge training and effective communication with customer engagement.
- Process vehicle sales transactions efficiently, ensuring accuracy in all loan documentation.
- Design and implement emailing and mailers in pursuant to drive new business to the dealership.
- Conduct follow-up calls to ensure customer satisfaction post-purchase experience.
- Build, develop and maintain an ongoing relationship with clients to ensure repeat and return business.
- Assist customer owner issues, repairs and complaints within company departments and management to ensure customer satisfaction.
Sales Associate
Monroe Dodge Chrysler Jeep RAM
Monroe, MI
08.1997 - 04.2024
- Assisted customers in selecting vehicles that meet their needs and budget preferences.
- Demonstrated product knowledge through training effective communication and customer engagement.
- Utilized dealership CRM software effectively to manage sales leads and track customer interactions.
- Processed vehicle sales transactions efficiently, ensuring accuracy in all loan documentation.
- Collaborated with team members to maintain a well-organized inventory and showroom environment.
- Built, develop and nurtured customer relationship to ensure repeat and referral bushiness for many years.
- Solved customer challenges by offering relevant products and custom services.
- Designed vehicle ads for internet, social media and mailings emails to drive more business to the dealership.
Sales Associate
Dana Commercial Credit Corporation
Novi, MI
03.1996 - 01.1997
- Grew and enhanced customer base on Southern East coast and Hawaii of commercial financial needs through diligent contact and communication. Explained and demonstrated our financial features and benefits to our vendors for their clients leasing needs.
- Maintained, serviced and improved existing customer base through email, mailings, and continuous communication.
- Assisted clients with commercial credit applications, acquiring all necessary fact finding documentation required for approval status.
- Processed paperwork required to prepare lease documentation efficiently, ensuring accuracy in all leases.
Sales Associate
Hollywood Commercial LLC
Hollywood, FL
12.1995 - 02.1996
- Outside chemical sales, paper products, and cleaning chemicals to hotels, resorts and business to maintain heating and AC requirements for their equipment
Sales Associate
United Leasing, LLC
Lake Worth, FL
08.1995 - 11.1995
- Pursued and developed new clients for a start up territory for United Leasing.
Sales Associate
Federated Financial Reserve
Farmington Hills MI
10.1994 - 11.1995
- Built and developed commercial Clients, offering our leasing needs for their commercial equipment end users.
- Develop and nurture relationships with clients to maintain repeat and referral business.
Education
High School Diploma -
Monroe High School
Monroe, MISkills
- Goal oriented, eager to learn a new craft timely and hone my craft with detailed accuracy
- Positive and optimist attitude in all situations
- Exceptional customer service abilities and problem solving in an effective and professional manner
- Excellent team player with careful listening and collaboration skills
- Acutely attentive to fraud and identity theft detection for years
- Excellent work ethic, reliable and punctual
- Well seasoned with client retention strategies
- Strong attention to detail in all work
Timeline
Sales Associate
Spirit Ford
04.2024 - Current
Sales Associate
Monroe Dodge Chrysler Jeep RAM
08.1997 - 04.2024
Sales Associate
Dana Commercial Credit Corporation
03.1996 - 01.1997
Sales Associate
Hollywood Commercial LLC
12.1995 - 02.1996
Sales Associate
United Leasing, LLC
08.1995 - 11.1995
Sales Associate
Federated Financial Reserve
10.1994 - 11.1995
High School Diploma -
Monroe High School
Dana Corp received the Malcolm Baldrige
Dana Corporation received the Malcolm Baldridge Award for their service excellence during my employment. They had an amazing customer service process in place, that was extremely fail safe, so that no one ever fell through the cracks. It was an honor to be involved.