Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirley Rogers

Memphis,TN

Summary

Driven leader with extensive experience in staff management and complex problem-solving at the Sheriff Office. Excelled in enhancing customer satisfaction and team productivity through effective training and mentoring. Demonstrated ability to improve operational workflows and resolve conflicts, achieving significant improvements in employee performance and customer relations. Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Supervisor

Sheriff Office
08.2001 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Inventory
  • Customer Relations
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service Officer Manager

BCBS Of TN
06.1995 - 06.2001
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Southwest Community College
737 Union Ave Memphis, TN 38103
05.2023

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control
  • Staff Development
  • Staff Discipline
  • Processes and procedures
  • Complex Problem-Solving

Certification

  • Customer Relations, Team Building, Training and Discipline, Leadership [New Horizon American Way 2 years

Timeline

Supervisor

Sheriff Office
08.2001 - Current

Customer Service Officer Manager

BCBS Of TN
06.1995 - 06.2001

High School Diploma -

Southwest Community College
Shirley Rogers