Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shirley Rogers

Andrews,NC

Summary

Seasoned Human Resource professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dedicated Guardian ad Litem well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management. Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

22
22
years of professional experience

Work History

Shift Leader

Walgreens
08.2022 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Guardian Ad Litem
06.2005 - Current
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Organized activities for birth parents and in-home support counselors.
  • Completed home welfare checks to align with state and program guidelines.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Attended hearings and depositions in family court several times per month.
  • Investigated home conditions to protect children from harmful environmental areas.
  • Facilitated supportive services and counseling for family members to address special concerns.
  • Collected information through observation and interviews with children, parents, relatives and neighbors.
  • Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
  • Collaborated with schools, law enforcement and other community resources to gather information.
  • Reviewed existing case records for available information to formulate plans of treatment and develop short- and long-term goals.

Victim's Advocate

HAVEN Child Advocacy Center
06.2011 - 03.2014
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Developed rapport to create safe and trusting environment for care.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.

Store Manager

Beauty Systems Group
06.2003 - 06.2010
  • Analyzed and interpreted store trends to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Created work schedules according to sales volume and number of employees.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Completed weekly and monthly profit and loss performance reports.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw, trained and encouraged six Sales Associates, promoting culture of efficiency and performance.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Increased profits through effective training and troubleshooting profit loss areas.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of inside and outside sales personnel.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers by implementing customer service training and encouraging use of interpersonal skills.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.

Education

Masters in Human Resource Management -

Keller Graduate School of Management

Bachelor of Science - Technical Management

DeVry University
Villa Park, IL

Some College (No Degree) - Social Work

Western Carolina University
Cullowhee, NC

Certificate - Pharmacy Technician Training

Tri-County Community College
11-2023

Skills

  • Fluent in legal terminology
  • Effective client interaction via phone
  • Efficient document management
  • Document organization
  • Advanced word processing
  • Case strategy development
  • Employee coaching
  • Client relationship development
  • Maximizing profitability
  • Client-focused
  • Effective customer service communication
  • Customer service excellence
  • Opening and closing procedures
  • Store displays
  • Coaching for development
  • Staff development initiatives

Timeline

Shift Leader

Walgreens
08.2022 - Current

Victim's Advocate

HAVEN Child Advocacy Center
06.2011 - 03.2014

Guardian Ad Litem
06.2005 - Current

Store Manager

Beauty Systems Group
06.2003 - 06.2010

Some College (No Degree) - Social Work

Western Carolina University

Masters in Human Resource Management -

Keller Graduate School of Management

Bachelor of Science - Technical Management

DeVry University

Certificate - Pharmacy Technician Training

Tri-County Community College

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Shirley Rogers