Shirley Rojas

Supervised daily operations to achieve performance, quality, and service objectives.

Maintained clean and safe store environment to promote superior customer experiences.

Strengthened staff relationships to cultivate a positive work atmosphere.

Minimized discrepancies by enhancing accuracy in cash intake and deposit records.

Swiftly resolved customer complaints to improve satisfaction levels.

Conducted regular inventory counts for accurate stock verification and future planning.

Prepared customer online orders daily to ensure timely fulfillment.

Created efficient work schedules to optimize team productivity.

• Established customer service standards and ensured staff compliance through regular monitoring.
• Resolved customer complaints promptly to boost satisfaction and loyalty.
• Created weekly work schedules to optimize staffing efficiency.
• Maintained accurate records of employee performance reviews and conducted timely feedback sessions.
• Managed daily banking activities, ensuring accuracy in deposits and withdrawals.
• Monitored inventory levels, placed orders, and conducted physical counts to reduce loss.
• Analyzed sales data to identify trends and implemented strategic adjustments.
• Recruited, trained, and supervised new employees to develop a high-performing team.

Achieved repeat business through exceptional customer service initiatives.

Ensured accurate financial reporting by overseeing daily cash reconciliations.

Mentored junior staff, enhancing their skills and professional development.

Featured new products through effective rotation of merchandise and displays.

Maintained store cleanliness and implemented strategic displays to drive sales.