SHIRLEY ROUEN
Jonesboro,AR
Summary
Professional with experience in B2B business development and account management. Adept at building and maintaining strong client relationships, driving revenue growth, and identifying new business opportunities. Strong focus on teamwork and achieving results, adaptable to changing needs. Skills include strategic planning, customer relationship management, and effective communication. Known for reliability and results-oriented approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Manager - B2B Business Development
Datamax Inc
08.2024 - Current
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
Sales Account Manager
AT&T
09.2016 - 07.2024
- Boosted sales and customer engagement via personalized service and innovative strategies
- Streamlined store operations, enhancing efficiency and customer rapport
- Developed and implemented training modules, elevating staff performance and sales technique mastery
- Managed inventory with precision, ensuring compliance with financial targets
- Introduced digital product catalogs, enhancing shopping experience
- Led a project to integrate customer feedback into service improvement
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
Teller
First Midwest Bank
02.2016 - 09.2016
- Increased sales and customer satisfaction through personalized servicing
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Used POS system to process sales, returns, online orders, and gift card activations
- Answered product questions with up-to-date knowledge of sales and store promotions
- Greeted customers and helped with product questions, selections, and purchases
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Trained new employees on proper protocols and customer service standards
- Rotated merchandise and displays to feature new products and promotions
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Server/bartender
Buffalo Wild Wings
04.2012 - 02.2016
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Maintained friendly and professional customer interactions
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Checked guests' identification before serving alcoholic beverages
Education
Graphic Design - Certification in Photography
The Art Institute of Pittsburgh
Pittsburgh, PAGraphic Design -
Three Rivers Community College
Poplar Bluff, MOMultimedia -
Current River Career Center
10.2024
High School Diploma -
Doniphan High School
Doniphan, MO10.2024
Skills
- Pipeline Management
- CRM proficiency
- Verbal and written communication
- Data-driven decision-making
- Relationship Management
- Strategic account development
- Contract Negotiation
- Customer Service
- Time Management
- Sales Targeting
- Sales Presentations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Salesforce Certified Sales Cloud Consultant - Salesforce.
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
Languages
English
Full Professional
Timeline
Account Manager - B2B Business Development
Datamax Inc
08.2024 - Current
Sales Account Manager
AT&T
09.2016 - 07.2024
Teller
First Midwest Bank
02.2016 - 09.2016
Server/bartender
Buffalo Wild Wings
04.2012 - 02.2016
Graphic Design -
Three Rivers Community College
Multimedia -
Current River Career Center
High School Diploma -
Doniphan High School
- Salesforce Certified Sales Cloud Consultant - Salesforce.
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
Graphic Design - Certification in Photography
The Art Institute of Pittsburgh
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