Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shirley Salas

Oakland Park,Fl

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

I also highlight some qualities that I consider essential to perform successfully in this role. I am a responsible, honest and orderly person, which allows me to fulfill my responsibilities efficiently and maintain a high level of organization in my work. I pay close attention to details, which helps me ensure precision and quality in all my tasks.

Furthermore, I consider myself an entrepreneurial person and I am always willing to learn new ideas and approaches. I have the ability to quickly adapt to new environments and learn new skills effectively. I firmly believe in teamwork and value collaboration and the exchange of ideas with my coworkers.

I appreciate the opportunity to consider my application and look

forward to having the opportunity to discuss how my skills and experience align with the company's objectives in an interview.

Thank you very much for your time and consideration.

Overview

4
4
years of professional experience

Work History

Sales Associate

Infinity Sales Group
01.2024 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Teacher Assistant

Randazzo School
08.2023 - 01.2024
  • As Assistant Teacher, I help the teacher taking attendance, getting the classroom ready for lessons, and supervising group activities.
  • Responded to student needs and questions promptly.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Supported classroom activities, tutoring, and reviewing work.
  • Adhered to classroom protocols to keep areas clean, neat, and organized.
  • Assisted teachers with supervision and care of group of 14 children.
  • Supported student learning objectives through personalized and small group assistance.
  • Distributed learning materials such as worksheets, textbooks, and supplemental activities.

Assistant Manager

Hero Enterprise
03.2022 - 07.2023
  • Handles incoming calls or inquiries from prospective customers. -Assists customer effectively by solving customer disputes. -Follow up customer orders.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Customer Services Representative

CDA Car Llanos
10.2020 - 02.2021
  • Discusses products offered and ensures customer satisfaction. - provides customer additional information or explain services. -Handles incoming calls.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Account assistant -

Cenacap School
01.2009

High School Diploma -

Don Bosco School
11.2007

Skills

  • Customer Services ( 5 years)
  • Sales
  • Typing
  • Spanish
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Flexible Schedule
  • Verbal/written communication
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Sales expertise
  • Customer Needs Assessment
  • Complex Problem-Solving
  • Sales Strategies
  • Scheduling and calendar management
  • Event Coordination
  • Human Resources
  • Office Equipment Maintenance
  • Documentation and control
  • Database Administration
  • Administrative Support
  • Data inputting
  • Google Drive
  • Excellent multi-tasking ability
  • Office Management
  • Clerical Support
  • Document Management
  • Data Entry
  • Billing
  • Mail handling
  • Workforce Management
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Schedule Coordination

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Infinity Sales Group
01.2024 - 05.2024

Teacher Assistant

Randazzo School
08.2023 - 01.2024

Assistant Manager

Hero Enterprise
03.2022 - 07.2023

Customer Services Representative

CDA Car Llanos
10.2020 - 02.2021

Account assistant -

Cenacap School

High School Diploma -

Don Bosco School

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Shirley Salas