Shirley Salas
Lauderhill,FL
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged inventory control and team collaboration skills at Hero Enterprises to improve service delivery. My background includes resolving complex issues, fostering workplace efficiency, and significantly boosting team performance. Recognized for maintaining high-quality standards and achieving key objectives.
Overview
3
3
years of professional experience
Work History
Package Handler
UPS
Deerfield Beach, FL
10.2024 - 01.2025
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Inspected packages for damages or defects and recorded any issues found.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Checked all outgoing shipments to ensure accuracy of contents.
- Organized packages according to type, size, destination, and other specifications.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Assistant Teacher
Randazzo School
Coconut Creek, FL
05.2024 - 10.2024
- Organized instructional materials, bulletin boards, displays, and demonstrations.
- Facilitated communication between families and school personnel about issues relating to students' academic progress.
- Assisted classroom teacher in developing and implementing lesson plans.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
Agent Services Representative
Infinity Sales Group
Boca Raton, FL
12.2023 - 05.2024
- Handled escalated calls from other agents or supervisors when necessary.
- Responded to incoming calls from customers with accurate and helpful information.
- Answered customer inquiries in a timely and professional manner.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Used problem-solving techniques to quickly resolve complex customer issues.
- Worked closely with other departments in order to meet deadlines or goals set forth by senior management.
- Developed strategies to improve overall customer service experience.
- Collaborated with internal teams such as sales, marketing, and finance to ensure smooth operations.
- Assisted customers with product selection based on their needs.
- Resolved customer complaints by investigating issues and providing solutions.
- Ensured compliance with company policies and procedures related to customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Hero Enterprises
Santa Clara, CA
03.2022 - 07.2023
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Education
Technical Assistance Analysis And Production of Administrative And Accounting Information -
Cenacap
Colombia07-2009
High School Diploma -
Don Bosco
Colombia12-2005
Skills
- Daily log maintenance
- Product identification
- Team collaboration
- Inventory control procedures
- Workplace cleanliness
- Order picking
- Package unloading
Languages
Spanish
Professional
Timeline
Package Handler
UPS
10.2024 - 01.2025
Assistant Teacher
Randazzo School
05.2024 - 10.2024
Agent Services Representative
Infinity Sales Group
12.2023 - 05.2024
Assistant Manager
Hero Enterprises
03.2022 - 07.2023
Technical Assistance Analysis And Production of Administrative And Accounting Information -
Cenacap
High School Diploma -
Don Bosco
Similar Profiles
Leticia LunaLeticia Luna
Loader at UPSLoader at UPS
Cameron StuckeyCameron Stuckey
Sales Associate at UPSSales Associate at UPS
FREDERICK HOODFREDERICK HOOD
Package Handler/Unloader at UPSPackage Handler/Unloader at UPS
Michael LawMichael Law
Data Scientist at UPSData Scientist at UPS
Durrena GoyertDurrena Goyert
Security Assistant Manager at Seminole Tribe of FloridaSecurity Assistant Manager at Seminole Tribe of Florida