Shirley Sanchez Mendoza
Granite Falls,WA
Summary
Dynamic and adaptable professional with experience at Buzz Inn Steakhouse, excelling in customer satisfaction and order accuracy. Proven ability to multitask and maintain cleanliness standards while enhancing dining experiences. Strong organizational skills and clear communication fostered positive relationships, ensuring efficient service and a welcoming atmosphere for guests. Background in floral design. Adept at creating visually stunning arrangements and maintaining exceptional customer relationships. Demonstrated creativity and attention to detail in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Expo Runner and Hostess
Buzz Inn Steakhouse
Granite Falls, WA
08.2025 - 12.2025
- Ensured timely delivery of food orders to tables, enhancing customer satisfaction.
- Assisted kitchen staff with order preparation, maintaining efficient workflow during peak hours.
- Communicated effectively with waitstaff to confirm order accuracy and special requests.
- Monitored dining area cleanliness, promptly addressing spills and maintaining a welcoming environment.
- Adapted quickly to changing priorities in fast-paced environment, demonstrating flexibility under pressure.
- Participated in training sessions to learn menu items and service standards for better customer engagement.
- Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.
- Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated communication between front-of-house and kitchen staff to streamline operations.
- Handled guest inquiries and concerns, maintaining a positive dining atmosphere.
- Monitored dining area for cleanliness and organization, enhancing overall ambiance.
- Trained new hosts in procedures and customer service standards for consistency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
Florist
Reina’s Bouquets
Lynnwood, WA
09.2021 - 01.2025
- Designed custom floral arrangements based on client preferences and seasonal trends.
- Facilitated communication with clients to understand their specific event needs and preferences.
- Managed inventory of flowers and supplies, ensuring freshness and quality standards were consistently met.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Provided customers with care directions for flower arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Nurtured flowers to maintain quality and promote longevity.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Education
Bachelor of Science - Nursing
Everett Community College
Everett, WA06.2031
High School Diploma -
Sequoia High School
Everett, WA06.2024
Skills
- Quick learner
- Strong organization
- Cleanliness standards
- Food presentation
- Order accuracy
- Restocking supplies
- Sales experience
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptable and flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Expo Runner and Hostess
Buzz Inn Steakhouse
08.2025 - 12.2025
Florist
Reina’s Bouquets
09.2021 - 01.2025
Bachelor of Science - Nursing
Everett Community College
High School Diploma -
Sequoia High School