Shirley Sandoval
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Thrives on taking on new challenges and excels at working effectively without supervision. Quick to master new skills and dedicated to achieving project goals. With over 20 years of experience as a meticulous and dedicated Office Manager, honed ability to prioritize tasks, complete multiple projects simultaneously, and streamline operations from within. Flexible and focused team player with a unique skillset that contributes to the success of the organization.
Overview
36
36
years of professional experience
Work History
Administrative Services Manager
Norkol
05.1998 - Current
- Developed and implemented policies and procedures to improve administrative services operations.
- Oversaw the recruitment process for new hires within the department by screening resumes and interviewing candidates.
- Implemented effective strategies for streamlining workflow processes across multiple departments.
- Managed the daily operations of the department to ensure compliance with organizational goals.
- Developed strong relationships with vendors providing goods or services to the organization.
- Ensured that all administrative tasks were completed accurately and in a timely manner.
- Maintained records of personnel data such as payroll information, employee performance evaluations, vacation time requests.
- Established guidelines for document retention schedules according to legal requirements.
- Resolved customer inquiries and complaints in an efficient manner.
- Maintained confidentiality of sensitive information at all times.
- Provided guidance to staff members regarding office management procedures and protocols.
- Assisted in developing strategic plans for organizational growth.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Established work procedures or schedules to organize daily work of administrative staff.
- Provided excellent customer service to internal clients.
- Pitched in to help with office tasks during busy periods and staff absences.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Monitored office supplies to replenish needed inventory before depletion.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Facilitated communication between departments to maintain workflow.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Coordinated staff recruitment, training, and evaluations.
- Conducted regular audits of administrative service activities; identified areas needing improvement or corrective action.
- Supervised a team of administrative support staff; provided ongoing feedback on job performance.
- Collaborated with cross-functional teams to develop strategic initiatives for organizational improvement.
- Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
- Initiated workflow optimization efforts, resulting in improved project efficiency and reduced processing time.
- Provided exceptional customer service at reception desk, managing incoming calls professionally and directing inquiries appropriately.
- Managed inventory control processes, ensuring timely procurement of office supplies while minimizing excess stock levels.
- Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
- Streamlined office operations by implementing efficient document management and filing systems.
- Supervised administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
- Completed bi-weekly payroll for 7 employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Created organized filing system to manage department documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
- Reduced operational costs with thorough vendor contract negotiations and cost analysis.
- Developed and maintained an organized electronic filing system for easy access to critical documents, streamlining the retrieval process.
Customer Service Representative
Norkol
05.1991 - 05.1998
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Informed customers about billing procedures, processed payments.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
Traffic Manager
Normal
05.1990 - 05.1991
- Coordinated with vendors for timely delivery of materials and services.
- Participated in meetings with external vendors or suppliers related to transport services.
- Resolved customer complaints regarding delays in shipments or other transport-related issues.
- Negotiated terms with carriers regarding freight rates, transit times.
- Facilitated communication between different departments involved in transportation activities.
- Secured and maintained low cost and reliable carriers, scheduled and tracked shipments and deliveries to confirm timeliness.
- Liaised between customers and vendors regarding transportation services and shipments.
- Collaborated with internal teams such as Sales, Marketing, Warehouse Operations, and Customer Service to ensure successful execution of projects.
- Resolved shipment discrepancies and coordinated claims resolution efforts.
- Managed daily dispatch activities to ensure on-time pickups and deliveries while maintaining a high level of customer service.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Conducted research to address shipping errors and packaging mistakes.
Receptionist
Norkol
05.1988 - 05.1990
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Some College (No Degree) - Counseling Psychology
Triton College
River Grove, ILSkills
- Organizational Leadership
- Administrative Management
- Analytical Skills
- Critical Thinking
- Professional Demeanor
- Effective Communication
- Reliability
- Inventory and supply oversight
- Adaptability
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Problem-solving aptitude
- Microsoft Office
- Interpersonal Skills
- Team building
- Self Motivation
- Staff Management
Timeline
Administrative Services Manager
Norkol
05.1998 - Current
Customer Service Representative
Norkol
05.1991 - 05.1998
Traffic Manager
Normal
05.1990 - 05.1991
Receptionist
Norkol
05.1988 - 05.1990
Some College (No Degree) - Counseling Psychology
Triton College
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