Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shirley Schroll

Parma Heights,OH

Summary


Hardworking employee with customer service, multitasking, an time management abilities. Excellent attention to detail in all work that I do and devoted to giving every customer a positive and memorable experience. I am experienced in fast paced environments, and adaptable to last minute changes. As a customer focused individual with a passion for delivering exceptional service with the deepest empathy, and strong interpersonal skills with the talent for effectively addressing concerns, I feel I would make the perfect candidate for an Interventional Cardiology Administrative Assistant.

Overview

13
13
years of professional experience

Work History

Patient Access Representative

Cleveland Clinic
Cleveland, OH
03.2024 - Current
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Answered phones promptly in a professional manner.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Ensured accuracy of all data entered into computer system.

Medical Secretary

Regency Hospital Company LLC
Middleburg Heights, OH
01.2024 - 03.2024
  • Maintained accurate patient records and filing systems according to established policies and procedures.
  • Coordinated referrals between primary care physicians and specialists as required.
  • Scheduled and confirmed patient appointments, surgeries, and medical consultations.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Facilitated communication between patients and healthcare providers to improve care coordination.
  • Demonstrated strong problem solving skills, resolving issues efficiently and effectively.

Telemetry Monitor Technician

Select Speciality Hospital
Cleveland, OH
09.2020 - 01.2024
  • Managed multiple patients simultaneously with different levels of acuity and severity.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Communicated test or assessment results to medical professionals.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Responded promptly to any alarms or changes in patient conditions.
  • Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
  • Monitored patients' blood pressure and heart rates before, during and after procedures.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.

STNA

Altenheim and Shurmer Place
Strongsville, OH
02.2018 - 09.2020
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Reported any changes in the patient's condition to the nurse on duty.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted residents in preparing for activities and social programs.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate records of patient information, including vital signs, diet plans, medications administered and progress notes.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Used mobility devices to transport patients.
  • Assisted with meal preparation and feeding of patients who required assistance.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Demonstrated respect for patient rights and privacy while providing care services.
  • Helped maintain a clean and orderly environment throughout the facility.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Provided emotional support and comfort to patients when needed.

Customer Service Manager

Walmart
Parma, Ohi
05.2012 - 12.2017
  • Excellent leadership skills.
  • Aid in training established employees and new hires.
  • Set clear expectations for employees.
  • Reviewed customer feedback and complaints to identify areas for improvement.
  • I traveled to various departments to aid in problem-solving.
  • Promptly resolved customer complaints or concerns with LAST.

Education

Some College (No Degree) - Medical Terminology

Cuyahoga Community College
Cleveland, OH

Skills

  • Appointment scheduling
  • Customer follow-up
  • Problem-solving
  • Appointment reminders
  • Superb organizational skills
  • HIPAA compliant
  • Records maintenance
  • Patient registration
  • Strong empathy
  • Training employees
  • Medical terminology
  • Multitasking and organization
  • Phone and email etiquette
  • Relationship building
  • Customer service
  • Conflict resolution
  • Team leadership
  • Microsoft office (excel, word, teams, power point)
  • Time management
  • EPIC
  • Strong attention to detail

Accomplishments

  • "After reviewing some of the comments from patient experience scores, a patient mentioned you by first name, that you were wonderful and a delight at the front desk. Continue that positive attitude and thank you for being a wonderful addition to Cleveland Clinic."
  • Employee appreciation given to me by Bridget Hodge my current ED Registration Manager for jumping in and taking on a lot of responsibiity at once to catch the board up.
  • Employee of the month given to me by Ashley Cleary at the time of her being my ED Registration Manager for training employees and still keeping up my prod and copay collections.

Timeline

Patient Access Representative

Cleveland Clinic
03.2024 - Current

Medical Secretary

Regency Hospital Company LLC
01.2024 - 03.2024

Telemetry Monitor Technician

Select Speciality Hospital
09.2020 - 01.2024

STNA

Altenheim and Shurmer Place
02.2018 - 09.2020

Customer Service Manager

Walmart
05.2012 - 12.2017

Some College (No Degree) - Medical Terminology

Cuyahoga Community College

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Shirley Schroll