Shirley Seebeck
Chesterton,IN
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Dispatcher offering Number years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Area of expertise and Type protocols. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Certified Job Title offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
911 Telecommunicator
Porter County Central Dispatch
12.2009 - 07.2015
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
911 Telecommunicator
City Of Portage Police Department
04.1980 - 12.2009
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Police Dispatcher
Town Of Porter Police Department
09.1977 - 04.1980
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Computer Science And Programming
Purdue University Calumet
Hammond, INSkills
- Verbal and Written Communication
- Accurate Recordkeeping
- Office Cleaning
- Special Requests
- Victim Reception Arrangement
- Quality Assurance Requirements
- Data Tracking
- Project Requirements
- Departmental Support
- Data Entry
- Map Reading Skills
- Traffic Stops
- External Communications
- Ems Dispatch
- Data Systems
- Document Workflow
- Fire Assignments
- Calendar Maintenance
- Communication Systems Testing
- Social Perceptiveness
- Police Department Procedures
- Computer-Based Dispatch Systems
- Incident Tracking Software
- Complex Problem-Solving
- Information Documentation
- Customer Inquiries
- Document Calls
- Receiving Support
- Weather Watching
- Service Delivery
- System Maintenance
- Dispatcher Monitoring
- Monitoring Frequencies
- Job Assignments
- Law Enforcement Information Databases
- Prioritizing Effectively
- Secure Sensitive Information
- Crew Monitoring
- Information Archiving and Retrieval
- Emergency Medical Dispatching
- Assess Needs
- Electronic Surveillance
- Computer-Aided Dispatching
- Alarm System Monitoring
- Office Support
- National Crime Information Center (NCIC)
- Creative Solutions
- Operational Improvements
- Digital Dispatch
- Emergency Assistance
- Reading Comprehension
- Complete Official Forms
- Emergency Call Routing
- Crisis Management
- Basic Life Support Knowledge
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Verbal and Written Communication
- Ambulation Services
- Verbatim Transcription
- Accounts Payable and Accounts Receivable
- Computer-Aided Design (CAD)
- Information Mapping
- Purchase Orders
- National Law Enforcement Telecommunications System (NLETS)
- Unit Dispatch
- Dispatch First Responders
- Medical Information Computerization
- Resolve Systems Service Management
- Track Alarm Calls
- Prioritizing Calls
- Status Chart Monitoring
- Detailed Meeting Minutes
- Collection Calls
- Equipment Inspection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
911 Telecommunicator
Porter County Central Dispatch
12.2009 - 07.2015
911 Telecommunicator
City Of Portage Police Department
04.1980 - 12.2009
Police Dispatcher
Town Of Porter Police Department
09.1977 - 04.1980
Computer Science And Programming
Purdue University Calumet
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