Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shirley Shelman

Miami Gardens,Florida

Summary

Vigilant professional in security screening, known for unparalleled productivity and efficiency in task completion. Possess specialized skills in threat detection, operational compliance, and advanced imaging technology. Excel in critical thinking, communication, and problem-solving to ensure safety and security standards are surpassed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly skilled in transportation security screening with background in conducting thorough inspections and ensuring safety compliance. Possess strong analytical abilities, adept at identifying potential security threats and resolving conflicts swiftly. Improved overall security protocol adherence through effective communication and training. Demonstrated commitment to maintaining secure environments for passengers and staff alike.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Transportation Security Officer (Retired)

Department Of Homeland Security, TSA
Miami , Florida
10.2002 - 07.2014
  • Monitored and conducted passenger screening.
  • Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
  • Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
  • Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
  • Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
  • Assisted in training new Transportation Security Officers on proper screening techniques.
  • Communicated and coordinated responses to suspicious activities.
  • Assisted passengers with disabilities in walking through screening checkpoints.
  • Watched each individual to assess demeanor and look for suspicious behavior.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Operated controls on explosive detection system to manipulate and clear images.
  • Upheld strong customer service standards while completing screenings.
  • Assisted travelers with questions regarding airport security regulations and procedures.
  • Communicated effectively with team members while performing duties under pressure.
  • Performed security screenings of passengers and their carry-on items to detect prohibited items.
  • Identified suspicious behavior or objects through the use of CCTV cameras.

Postal Carrier

United States Postal Service, USPS
Miami, Florida
07.2002 - 09.2002
  • Provided change-of-address cards and other postal forms upon customer request.
  • Scanned labels on letters or parcels to confirm receipt.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered special-handling mail such as certified, insured, registered, and express items.
  • Recorded address changes to redirect mail for residences or businesses.
  • Stayed up-to-date on changes in USPS regulations related to package handling.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.

Toll Collector

Barton Protective Services
Miramar, Florida
05.2002 - 07.2002
  • Processed customer payments quickly and returned exact change and receipts.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained work area and kept cash drawer organized.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained accurate records of transactions and cash balances.
  • Compiled reports concerning shift activities such as number of vehicles passing through the booth.
  • Counted and balanced cashier drawers.
  • Verified accuracy of all transactions by comparing receipts to daily logs.

Collections Administrator Clerk

In Good Taste Inc.
Miami, FL
10.2001 - 04.2002
  • Received payments and posted amounts to customer accounts.
  • Analyzed debtor financial situations to propose realistic repayment solutions.
  • Researched account discrepancies between customer's records and company records.
  • Prepared and mailed out demand letters and other necessary correspondence.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Followed up with customers via phone, email or mail regarding past due accounts.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Vault Teller III

Bank of America (Operation Center)
, FL
07.2000 - 10.2001
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
  • Maintained accurate records of all transactions and balances within the vault.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Received and counted daily inventories of cash, drafts and checks.
  • Performed daily reconciliation of vault funds and reported any irregularities to management.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Verified amounts and integrity of every check or funds transfer.
  • Prepared daily branch invoices.
  • Organized cash into bundles according to denomination for easy retrieval when needed.
  • Adhered to bank policies and procedures regarding safety, security, privacy and confidentiality regulations.
  • Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
  • Identified transaction errors when debits and credits did not balance.
  • Identified discrepancies between documents in order to ensure accuracy of transactions.

Customer Service/Data Entry/Billing Clerk

Binnings Pan America
Miami, FL
02.1996 - 06.2000
  • Processed special orders for companies involving windows and sliding glass doors, ensuring accurate and timely fulfillment.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Researched and resolved discrepancies in payment processing.
  • Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.

Education

Certificate of Completion - Microsoft of Office Proficient Program

Sulliivan And Cogliano Training Centers Inc.
Miami, FL
04-2015

Certificate of Completion - Clerical

Ser Jobs For Progress
Miami, FL
06-1983

Some College (No Degree) - College Courses

Miami Dade College
Miami, FL
05-1979

High School Diploma -

Southwest Dade High School
Miami, FL
06-1975

Skills

  • Passenger relations
  • Cargo inspections
  • Baggage inspections
  • Behavioral observations
  • Pat-down procedures
  • Suspicious activity identification
  • Customer service and assistance
  • Security equipment operation

Certification

  • Letters of Commendation Dept. of Homeland Security 2004, 2006
  • Letter of Recognition Dept. of Homeland Security 2004
  • Certifications of Appreciation Dept. of Homeland Security 2004, 2005
  • Certifications of Excellence Dept. of Homeland Security 2004

References

References available upon request.

Timeline

Transportation Security Officer (Retired)

Department Of Homeland Security, TSA
10.2002 - 07.2014

Postal Carrier

United States Postal Service, USPS
07.2002 - 09.2002

Toll Collector

Barton Protective Services
05.2002 - 07.2002

Collections Administrator Clerk

In Good Taste Inc.
10.2001 - 04.2002

Vault Teller III

Bank of America (Operation Center)
07.2000 - 10.2001

Customer Service/Data Entry/Billing Clerk

Binnings Pan America
02.1996 - 06.2000

Certificate of Completion - Microsoft of Office Proficient Program

Sulliivan And Cogliano Training Centers Inc.

Certificate of Completion - Clerical

Ser Jobs For Progress

Some College (No Degree) - College Courses

Miami Dade College

High School Diploma -

Southwest Dade High School

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Shirley Shelman