Shirley Singer
Fort Collins,CO
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
30
30
years of professional experience
Work History
HR Assistant/Staffing and Scheduling Manager
Veritas Nursing Management
Fort Collins, CO
12.2023 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Played a strategic role in workforce planning efforts, anticipating future needs based on organizational goals.
- Mitigated potential legal issues by staying up-to-date on employment law changes, promptly advising on policies as needed.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Tracked various statistics and kept detailed records to support human resources department.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Participated in recruitment and selection process for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Retail Sales Manager
Chicos FAS / Soma
Fort Collins, CO
04.2023 - 12.2024
- Recruited, hired and trained 15 associates to develop into productive team members with excellent product knowledge.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Sales Specialist
Heartland Payroll Solutions
Fresno, CA
06.2022 - 04.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Interacted with approximately 100 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Utilized CRM software to manage customer accounts and track performance metrics.
Business Develpment
Denham Resources - Recruiting - Hr - Staffing
Fresno, CA
03.2019 - 01.2020
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Kept detailed records of daily activities through online customer database.
Business Field Account Representative/Retail Operations Specialist
Unites States Postal Service - National Sales Team
Oakland, CA
06.2006 - 03.2019
- Streamlined account management processes for increased efficiency, resulting in improved customer satisfaction rates.
- Maintained detailed records of all client interactions in CRM system for easy tracking and analysis of sales performance metrics.
- Provided exceptional support to clients by addressing concerns, troubleshooting issues, and offering customized solutions.
- Conducted market research to identify industry trends, enabling the development of tailored sales pitches for prospective clients.
- Negotiated favorable contract terms with clients to secure profitable deals while maintaining strong business relationships.
- Collaborated with internal teams to ensure seamless delivery of products and services to customers, promoting long-term partnerships.
- Managed a portfolio of key accounts, consistently meeting or exceeding quarterly revenue goals through proactive outreach efforts.
- Coordinated with internal resources to resolve client issues promptly and professionally, ensuring the highest level of customer satisfaction.
- Expanded client base by networking at industry events and seeking referrals from satisfied customers, driving consistent revenue growth.
- Mentored junior team members on best practices for account management and relationship building, fostering a collaborative work environment.
- Strengthened customer relationships with regular on-site visits, product demonstrations, and personalized service offerings.
- Leveraged extensive industry knowledge to position products as the ideal solution for customer pain points, resulting in increased sales conversions.
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
- Maintained responsibility for 35 - 200 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
Advertising Sales Consultant
Apartment Guide
Redwood City, CA
04.2002 - 06.2006
- Maintained detailed records of sales activities, including client meetings, proposals, and contract negotiations.
- Developed strategic partnerships with complementary businesses to expand reach and increase revenues for all parties involved.
- Negotiated contracts, ensuring the best possible pricing and terms for both clients and company.
- Presented persuasive sales pitches to potential clients, highlighting the value of our services in driving results for their business.
- Managed a diverse portfolio of clients, prioritizing tasks to meet deadlines and achieve revenue targets.
- Enhanced client satisfaction with customized advertising proposals tailored to their specific goals.
- Collaborated with creative teams to develop visually appealing and effective ad campaigns for clients.
- Improved client retention rates by consistently delivering high-quality advertising solutions that aligned with their objectives.
- Maximized revenue growth by upselling additional services or ad placements to existing clients when appropriate.
- Delivered detailed reports on campaign performance metrics to clients on a regular basis, ensuring transparency and fostering trust in our services.
- Identified areas of opportunity for growth and expansion by analyzing market trends, competitor activities, and client feedback.
- Increased advertising sales by developing and maintaining strong client relationships.
- Created and presented media and advertising packages to prospective customers.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Listened attentively to client feedback to create stronger relations and shape business.
- Helped customers in determining design and layout of sold and spec ads.
- Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
Associate Director - HR
Stonesfair Management And Financial (REIT)
Burlingame, CA
03.1995 - 04.2002
- Managed employee relations issues with care and confidentiality, maintaining trust with staff members while resolving conflicts effectively.
- Optimized HR budget allocation by strategically reallocating resources based on department needs and priorities.
- Ensured legal compliance in all HR practices, mitigating potential risks related to employment law violations or disputes.
- Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
- Directed benefits administration process, leading to increased employee understanding and utilization of available offerings.
- Invested in professional development opportunities for the HR team, fostering continuous learning and improvement.
- Oversaw payroll administration activities, ensuring timely and accurate processing of employee paychecks.
- Collaborated with senior leadership to develop strategic HR plans aligned with organizational needs.
- Facilitated change management during organizational restructuring, minimizing disruptions to employee morale and productivity.
- Implemented effective performance management systems for continuous employee development.
- Ensured compliance with relevant labor laws and regulations through regular audits and policy updates.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for 100-employee company.
- Fostered positive work environment through comprehensive employee relations program.
Education
Certified Nutrition Coach - Health And Wellness
National Association of Sports Medicine (NASM)
Online07.2024
Leadership Fresno, Class 36, Alumni - Community Organization And Advocacy
Fresno Chamber of Commerce
Fresno, CA04.2020
Skills
- Employee Relations and Staff Development
- File Maintenance and Human Resources Records
- Work Planning and Organization
- Benefits Administration
- HR Policies Compliance
- HRIS Database Management
- Employee Orientation and Training Coordination
- Employment Law Knowledge
- Human Resources and Daily Operations Management
- Administrative Support and Communication Management
- Microsoft Office and Report Preparation
- Team Player
- Problem-Solving and Critical Thinking
Affiliations
- Central Valley Safety Society, Board Member 2020 - 2022 - Fresno, CA
- SHRM, Corporate Lunch Sponsor 2022 - Fresno, CA (previous member)
- Leadership Fresno, Alumni Class 36 - Fresno, CA
Timeline
HR Assistant/Staffing and Scheduling Manager
Veritas Nursing Management
12.2023 - Current
Retail Sales Manager
Chicos FAS / Soma
04.2023 - 12.2024
Sales Specialist
Heartland Payroll Solutions
06.2022 - 04.2023
Business Develpment
Denham Resources - Recruiting - Hr - Staffing
03.2019 - 01.2020
Business Field Account Representative/Retail Operations Specialist
Unites States Postal Service - National Sales Team
06.2006 - 03.2019
Advertising Sales Consultant
Apartment Guide
04.2002 - 06.2006
Associate Director - HR
Stonesfair Management And Financial (REIT)
03.1995 - 04.2002
Certified Nutrition Coach - Health And Wellness
National Association of Sports Medicine (NASM)
Leadership Fresno, Class 36, Alumni - Community Organization And Advocacy
Fresno Chamber of Commerce
Similar Profiles
Maira GonzalezMaira Gonzalez
Leasing Agent at Veritas Equity ManagementLeasing Agent at Veritas Equity Management
Boitumelo MabuselaBoitumelo Mabusela
Human Resources Administrator at Veritas Engineering & Project Management ConsultantsHuman Resources Administrator at Veritas Engineering & Project Management Consultants
Xhevat (David) KabashiXhevat (David) Kabashi
Superintendent at Veritas Property ManagementSuperintendent at Veritas Property Management