Shirley Smith
Smyrna,GA
Summary
To join a professional organized team, this will allow me to participate as well as becoming a team member as a Customer Service Specialist while contributing my knowledge and strength in customer satisfaction.
Overview
15
15
years of professional experience
Work History
Gate Agent
Delta Air Lines, Inc
05.2023 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Baggage Handler, Ramp Agent
Delta Air Lines, Inc
01.2019 - 05.2023
- Loading/unloading, sorting, stacking baggage and freight
- Monitor time of departure, assisting with haul outs for a on time departure
- Driving and transport baggage, Special task force team, International pre-clearances
- Customer service satisfaction and time management
- Train new hire drivers safety and the roles of the driving alone with navigating throughout the airport
Medical Assistant
Emory Healthcare
03.2017 - 05.2021
- Customer Service advocate, client liaison
- Record compliance, data management
- Client service, medical review and assessment, procedure preparation
- EMR Management, Microsoft, Excel and Windows
Medical Assistant
Peachtree Orthopedics
04.2010 - 03.2017
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Performed preliminary physical tests to accurately record results in patient history summary
- Client services, client intake and case management, regulatory compliance
- Client review, prepare client file for review, implement customer service programs increasing new client by 12%
- Development cross generational service sector program
- Vendor supplies, vendor management
- EMR Management, Microsoft Word, Excel and Windows
Education
Surgical Technology -
Atlanta Technical College
Atlanta, GACPR & First Aid -
American Heart Association
12.2024
High School Diploma -
H V Jenkins High School
Savannah, GA05.1985
Skills
- Customer retention strategies
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Critical thinking
- Attention to detail
- Decision-making
- Verbal and written communication
Timeline
Gate Agent
Delta Air Lines, Inc
05.2023 - Current
Baggage Handler, Ramp Agent
Delta Air Lines, Inc
01.2019 - 05.2023
Medical Assistant
Emory Healthcare
03.2017 - 05.2021
Medical Assistant
Peachtree Orthopedics
04.2010 - 03.2017
CPR & First Aid -
American Heart Association
Surgical Technology -
Atlanta Technical College
High School Diploma -
H V Jenkins High School
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