Summary
Overview
Work History
Education
Skills
Special Honors Awards Skills
Summary Of Relevant Qualifications
Timeline
Generic

Shirley Smith

Augusta,USA

Summary

Dynamic administrative professional with extensive experience at the U.S. Department of Energy, excelling in performance improvement and human resources management. Proven track record in developing reports and managing timelines, while fostering strong relationships. Adept at statistical data gathering and maintaining 100% accuracy in application processing, and ensuring operational excellence.

Overview

36
36
years of professional experience

Work History

Administrative Assistant, NF-1

U.S. Department of Defense (NAF)
Fort Gordon, GA
06.2006 - Current
  • Provided administrative, clerical, and technical support for managers and over 30 personnel.
  • Greeted customers warmly to enhance service experience.
  • Scheduled meetings and updated phone recordings for Bingo Programs efficiently.
  • Managed Automated Installation Entry program for over 650 customers with 100% accuracy in application processing.
  • Developed spreadsheet to streamline AIE application tracking and processing.
  • Resolved all customer inquiries regarding bingo programs within 24 hours.
  • Monitored and tracked fire safety inspections, ensuring compliance with safety standards.
  • Coordinated environmental training for all employees on safety data sheets and hazardous procedures.

Environmental Protection Assistant (GS-0029-7)

U.S. Department of Energy (DOE)
Aiken, SC
11.2000 - 09.2002
  • Company Overview: Savannah River Operations Office (SR). Environmental Restoration Division.
  • Provided administrative support to the managers, engineers, and scientists for both federal and contractor employees.
  • Monitored and tracked ER projects and milestones.
  • Established and maintained a suspense log to track past due actions and informed supervisor of status.
  • Monitored contractor cost and schedule performance.
  • Conducted environmental audits and assessments.
  • Reviewed environmental documents and provided a written response for the Director.
  • Established and implemented a filing system and library for the Division.
  • Organized and maintained correspondence and documents from the regulators and stakeholders and updated the permits with the current revisions.
  • Developed and typed PowerPoint presentations for the Director.
  • Scheduled meeting with DOE staff, contractors, regulators, and stakeholders.
  • Served as the Communication Chairperson for the Savannah River Combined Federal Campaign.
  • Savannah River Operations Office (SR). Environmental Restoration Division.

Equal Employment Opportunity (EEO) Assistant (GS-361-7)

U.S. Department of Energy
Aiken, SC
12.1995 - 11.2000
  • Company Overview: Savannah River Operations Office. Equal Employment Opportunity (EEO) and Diversity Office.
  • Managed the Special Emphasis Programs (SEP) and assisted the SEP in planning, organizing, and coordinating activities.
  • Provided administrative support to the EEO Manager, Special Emphasis Program (SEP) Managers, and EEO Counselors.
  • Transmitted and compiled the SEP Commemorative Program Reports to Headquarters.
  • Acted as the EEO Manager in his absence about 20% of the time.
  • Served as the Point-of-Contact for the Office.
  • Answered the phones and provided customers with the appropriate information or referred customers to the appropriate staff.
  • Reviewed and recommended selectees for SEP Managers’ and committee members’ positions to serve on the SEP.
  • Attended SEP’s monthly meetings.
  • Developed PowerPoint presentations for the EEO Manager.
  • Prepared briefing supporting materials and briefed the SR Manager on the EEO complaint process and status of complaints.
  • Provided a weekly status report in writing on the EEO complaints to SR Manager.
  • Processed and resolved EEO complaints timely.
  • Advised senior managers and employees on EEO/Diversity and Human Resources' issues.
  • Developed and monitored headquarters reports, i.e., Federal Equal Opportunity Recruitment Report (FEORP), Disabled Veterans Affirmative Action Report (DVAAP), and Persons with Disabilities Report for distribution to the Manager and Headquarters’ Office of Civil Rights and Diversity Office.
  • Communicated with DOE counterparts in HQ to discuss EEO complaints and status.
  • Collected and prepared statistical and comparative data for the EEO Office to brief management.
  • Developed charts and graphs to depict statistical and comparative data in reports.
  • Developed and managed goals, performance measures and milestones for the EEO Office.
  • Reviewed and evaluated Merit Promotion selection packages.
  • Wrote justifications for incentive awards and certificates of appreciation.
  • Wrote articles for the DOE-SR Focus Newsletters monthly.
  • Served on the Awards Committee and made recommendations regarding the awards process.
  • Monitored and tracked the EEO budget in Microsoft Excel to ensure appropriate funds were available and used under the correct charge code.
  • Established and maintained EEO Office files in accordance with EEO regulatory guidelines and procedures.
  • Maintained, filed, and organized EEO personal and confidential records.
  • Reviewed records for disposition and sent records to archives in accordance with the guidelines and procedures.
  • Savannah River Operations Office. Equal Employment Opportunity (EEO) and Diversity Office.

Equal Employment Opportunity Specialist (GS-360-9)

U.S. Department of Energy
Aiken, SC
09.1998 - 06.1999
  • Company Overview: Savannah River Operations Office. Equal Employment Opportunity (EEO) and Diversity Office.
  • Analyzed the workforce of 550 federal employees in comparison to the Civilian Labor Workforce data in the area of EEO and diversity.
  • Prepared and distributes bids to hire EEO and Diversity speakers, EEO trainers, and EEO investigators.
  • Prepared purchase orders/requisitions to contract keynote speakers, trainers, and investigators.
  • Coordinate EEO Counselor Training.
  • Monitored and evaluated Federal and Management and Operating contractors EEO/Diversity programs for approximately 14,000 federal and contractor employees.
  • Advised senior managers and employees on EEO/Diversity and Human Resources' issues.
  • Maintained EEO complaint files.
  • Maintained records on EEO complaints via HQ Complaints Tracking System.
  • Developed EEO Acceptance/Dismissal Determinations.
  • Coordinate EEO Investigations.
  • Reviewed Records of Investigation.
  • Processed and resolved EEO complaints timely.
  • Provided a weekly status report in writing on the EEO complaints to managers.
  • Advised senior managers and employees on EEO/Diversity and Human Resources’ issues.
  • Processed and investigated employee concerns.
  • Acted as the EEO Manager in his absence.
  • Developed and monitored headquarters reports, i.e., Federal Equal Opportunity Recruitment Report (FEORP), Disabled Veterans Affirmative Action Report (DVAAP), Persons with Disabilities Report, and Affirmative Action Plan for submission to Headquarters’ and Office of Civil Rights and Diversity Office.
  • Took the initiative to collaborate with the Human Resources Office to collect data for these reports.
  • Developed and managed goals, performance measures and milestones for the EEO Office.
  • Developed articles for the FOCUS newsletter and developed regulatory and SR monthly/quarterly reports.
  • Savannah River Operations Office. Equal Employment Opportunity (EEO) and Diversity Office.

Environmental Protection Specialist (GS-0028-07)

U.S. Department of Energy
Aiken, SC
01.1996 - 07.1996
  • Company Overview: Savannah River Operations Office. Environmental Restoration Division.
  • Worked as a Waste Area Group (WAG) Manager.
  • Managed environmental projects.
  • Managed and monitored the contractor’s performance and progress of environmental restoration milestones.
  • Reviewed, analyzed, and assessed the Fiscal Year 1996 Baseline of Project Life Cycle Cost Packages for environmental restoration projects.
  • Reviewed RCRA Facility Investigation/Remedial Investigation (RFI/RI) Work Plans and provided written comments to contractors and federal regulator.
  • Participated in the Federal Facility Agreement (FFA) Scoping and Comment Resolution Meetings with federal, contractor, and regulator personnel.
  • Participated on the Environmental Restoration (ER) Activities, Monitoring, Tracking, and Reporting Routine Assessment Team.
  • Conducted a Partial Operations Assessment of Environmental Restoration and Solid Waste facilities, such as TRU Pad’s sump pump, groundwater monitoring wells, valves, and flow meters.
  • Savannah River Operations Office. Environmental Restoration Division.

Equal Employment Opportunity Assistant (GS-361-6)

U.S. Department of Energy
Aiken, SC
12.1994 - 12.1995
  • Company Overview: Savannah River Operations Office. Equal Employment Opportunity (EEO) and Diversity Office.
  • Provided administrative and clerical support to the EEO Manager, EEO Program Managers, and EEO Counselors.
  • Served as the Point-of-Contact for the Office.
  • Greeted and assisted customers.
  • Answered the phones and provided customers with the appropriated information or referred customers to the appropriate staff.
  • Managed the Special Emphasis Programs (SEP) and assisted the SEP in planning, organizing, and coordinating activities.
  • Transmitted and compiled the SEP Commemorative Program Reports to Headquarters.
  • Reviewed and recommended selectees for SEP Managers’ and committee members’ positions to serve on the SEP.
  • Attended SEP’s monthly meetings.
  • Managed the SEPs activities, such as Federal Women’s Program, Hispanic Employment Program, Black Employment Program, Asian and Pacific Islanders Program, Native American Program, and Employees with Disabilities Program.
  • Arranged meetings by scheduling rooms and notified participants.
  • Set up video conferences for individuals who could not attend in person.
  • Monitored and tracked the EEO budget in Microsoft Excel to ensure the appropriate funds are available and are being used under the correct charge code.
  • Processed EEO complaints timely.
  • Established and maintained EEO Office files in accordance with EEO regulatory guidelines and procedures.
  • Maintained, filed, and organized EEO personal and confidential records.
  • Reviewed records for disposition and sent records to archives in accordance with the guidelines and procedures.
  • Processed time and attendance records.
  • Prepared flyers, programs, brochures, purchase requisitions, and E-mails.
  • Reviewed and provided comments in writing on Policies, Orders, and Notices for the EEO Office.
  • Tracked suspense actions and provided status to DOE Mail Control Office.
  • Ordered and maintained office supplies and equipment.
  • Prepared travel arrangements, travel authorizations, and claim vouchers for manager and employees.
  • Savannah River Operations Office. Equal Employment Opportunity (EEO) and Diversity Office.

Division Secretary (GS-318-6)

U.S. Department of Energy
Aiken, SC
05.1992 - 12.1994
  • Company Overview: Savannah River Operations Office. Safety Division.
  • Served as the Point-of-Contact for the Division.
  • Provided administrative support to the Division Director, branch chiefs, engineers, and scientists.
  • Maintained appointment’s calendar, scheduled, rescheduled, and screened meetings and appointments for the Director.
  • Coordinated, organized, and planned activities for the Division and Branch.
  • Arranged meetings by scheduling rooms and notified participants.
  • Set up video conferences for individuals who could not attend in person.
  • Prepared travel arrangements, travel orders, and claim vouchers for Division Director, Branch Chief, and employees in accordance with regulations.
  • Prepared purchase requisitions.
  • Ordered and maintained office supplies, computer equipment and software for the Division.
  • Administered payroll for the Division and was responsible for processing the automated time and attendance.
  • Responsible for managing, planning, and coordinating payroll functions for the organization.
  • Maintained and organized personnel, training, time and attendance and leave records.
  • Typed letters, memos, and technical reports.
  • Prepared viewgraph slides, tables, charts, and graphs for PowerPoint presentations.
  • Direct oversight of the branch secretaries in the administrative support functions.
  • Developed and typed office procedures and guidelines for the clerk-typists and branch secretaries to utilize during my absence.
  • Proofread and edited branch secretaries’ letters, memos, and documents for grammatical, spelling, punctuation errors, etc., for accuracy and format.
  • Conducted meetings with the secretaries to discuss revisions of administrative policies and procedures and other pertinent information.
  • Assigned and coordinated work activities for the secretaries.
  • Cross-trained designated back-up personnel to administer and process time and attendance and payroll.
  • Copied, distributed, controlled, and screened incoming and outgoing mail and actions.
  • Tracked action and suspense items.
  • Informed staff of action and suspense dates and overdue suspense dates.
  • Established and maintained office files in accordance with regulatory guidelines and procedures.
  • Reviewed records for disposition and sent records to archives.
  • Savannah River Operations Office. Safety Division.

Branch Secretary (GS-318-05)

U.S. Department of Energy
Aiken, SC
11.1991 - 05.1992
  • Company Overview: Savannah River Operations Office. Separations Division.
  • Provided administrative and clerical support to the Division Director, branch chiefs, engineers, and scientists.
  • Maintained an appointment calendar, scheduled meetings and appointments for the office and notified participants.
  • Set up video conferences.
  • Typed, proofread, and edited letters, memos, and documents for grammatical, spelling, punctuation errors, etc., for accuracy and format.
  • Distributed and controlled incoming and outgoing mail and actions.
  • Monitored and controlled suspense and action items.
  • Maintained time and attendance records.
  • Made travel and flight arrangements and prepared travel authorization/orders and claim vouchers.
  • Prepared purchase requisitions for approval.
  • Served as a member of the FB-Line Operational Readiness Evaluation Team for five weeks.
  • Savannah River Operations Office. Separations Division.

Branch Secretary (GS-318-05)

U.S. Department of Energy
Aiken, SC
07.1990 - 11.1991
  • Company Overview: Savannah River Operations Office. Facility Safety Division.
  • Managed and notified federal and contractors’ staff of controlled burns onsite by providing the number of acres and compartments to burn.
  • Division Director delegated authority to me to give U.S. Forest Services’ permission to burn logs onsite.
  • Recorded and reported verbal accident/incident reports of occurrences, such as automobile accidents and damages, body injuries, and ambulance runs onsite.
  • Provided administrative and clerical support to the Division Director, branch chiefs, engineers, and scientists.
  • Acted for the Division Secretary in her absence approximately 50% of the time.
  • Maintained an appointment calendar, scheduled meetings and appointments for the office and notified participants.
  • Typed, proofread, and edited letters, memos, and documents for grammatical, spelling, punctuation errors, etc., for accuracy and format.
  • Distributed and controlled incoming and outgoing mail and actions.
  • Monitored and controlled suspense and action items.
  • Maintained time and attendance records.
  • Made travel arrangements and prepared travel authorization and claim vouchers in accordance with regulations.
  • Prepared purchase requisitions.
  • Served on Technical Support Teams.
  • Served and assisted in the preparation, coordination, and issuance of the DII 5000.3, 'Occurrence Reporting and Processing System.'
  • Served on the HB-Line Operational Readiness Review Team.
  • Savannah River Operations Office. Facility Safety Division.

Clerk-Typist (GS-322-4)

U.S. Department of Energy
Aiken, SC
05.1989 - 07.1990
  • Company Overview: Savannah River Operations Office. Personnel and Management Evaluation Division.
  • Served as the Point-of-Contact for the Division.
  • Cross-trained in various Divisions to provide administrative and clerical support to operating officials as needed on a daily, weekly, or monthly basis.
  • Prepared payroll and processed time and attendance for the Division.
  • Maintained and organized personnel, training, time and attendance and leave records in OPFs.
  • Answered the phones, screened calls, and transferred calls.
  • Maintained appointment’s calendar, scheduled, and screened meetings and appointments for the Director.
  • Distributed, controlled, and screened incoming and outgoing mail and actions.
  • Tracked action and suspense items.
  • Typed letters, memos, documents, forms and technical reports from handwritten notes and rough draft.
  • Proofread and edited letters and memos for accuracy and proper format.
  • Faxed documents to Headquarters and other employees and contractors.
  • Prepared travel arrangements, travel orders, and claim vouchers.
  • Scheduled employees training.
  • Typed purchase requisitions to order supplies.
  • Savannah River Operations Office. Personnel and Management Evaluation Division.

Education

Master of Science - Healthcare Management

Colorado Technical University
Colorado
12.2017

B.S. - Environmental and Hazardous Materials Management

University of Maryland
College Park, MD
01.1997

Therapeutic Recreation -

Georgia Southern University
Statesboro, GA
01.1987

Skills

Type 70 wpm

Performance improvement

Human Resources Management

Invoice billing and payment

Report development

Multitasking and prioritization

Relationship building

Statistical data gathering

Professional and polished presentation

Negotiation

Microsoft Excel

Timeline planning and management

Strong verbal and written communication

Multi-line telephone systems

Special Honors Awards Skills

  • NAF - Monetary Awards for Outstanding Performance, 2006 - 2022
  • NAF- Time Off Award, 2011 – 2022
  • MWR Employee of the Year 2021
  • NAF - Special Act Award, 2007 - 2019
  • NAF - Performance Based Pay, 2006 - 2022
  • DOE-SR - Selected for the University of Maryland Environmental and Hazardous Materials Management Program, 1993. Dean’s List “Outstanding Scholar”, University of Maryland, 1994 – 1997.
  • DOE-SR - “Outstanding” Performance ratings, 1993 – 2002
  • DOE- SR - Special Acts Awards, 1992 – 2002
  • DOE-SR - Time Off Awards and Monetary Awards, 04/30/91, 12/19/01
  • Certified in Hazardous Waste Materials Management, 06/2022
  • Certified Environment Officer, 2022
  • Marketing Plan for Activities Managers, 02/2022
  • Certified ANSI-RAB Certification ISO 14000 Lead Auditor, 12/1997

Summary Of Relevant Qualifications

  • Provides excellent Customer Service and performed administrative, clerical, and technical duties for over 20 years to managers, employees, and customers. Types 70 words per minute.
  • Demonstrates effective analytical and problem-solving skills, critical thinking, and decision making.
  • Demonstrates strong verbal and written communication skills.
  • Exhibits strong computer skills (Microsoft Office: Word, Excel, PowerPoint, Publisher, Access, and FileMaker Pro).
  • Exhibits multi-tasking, team-oriented, and leadership skills.
  • Appointment Scheduling
  • Maintaining and updating records, including payroll functions.
  • Report Writing and wrote performance awards, special acts of service awards, on-the-spot awards for employee. Served on the Awards Committee.
  • Counseling
  • Managed, developed, monitored, evaluated, and implemented Federal and non-Federal EEO Programs.
  • Advised managers, supervisors, and employees on EEO and HR issues.
  • Developed analytical and statistical reports, assessments, and regulatory reports.
  • Participated on the Quality Improvement Teams.

Timeline

Administrative Assistant, NF-1

U.S. Department of Defense (NAF)
06.2006 - Current

Environmental Protection Assistant (GS-0029-7)

U.S. Department of Energy (DOE)
11.2000 - 09.2002

Equal Employment Opportunity Specialist (GS-360-9)

U.S. Department of Energy
09.1998 - 06.1999

Environmental Protection Specialist (GS-0028-07)

U.S. Department of Energy
01.1996 - 07.1996

Equal Employment Opportunity (EEO) Assistant (GS-361-7)

U.S. Department of Energy
12.1995 - 11.2000

Equal Employment Opportunity Assistant (GS-361-6)

U.S. Department of Energy
12.1994 - 12.1995

Division Secretary (GS-318-6)

U.S. Department of Energy
05.1992 - 12.1994

Branch Secretary (GS-318-05)

U.S. Department of Energy
11.1991 - 05.1992

Branch Secretary (GS-318-05)

U.S. Department of Energy
07.1990 - 11.1991

Clerk-Typist (GS-322-4)

U.S. Department of Energy
05.1989 - 07.1990

Master of Science - Healthcare Management

Colorado Technical University

B.S. - Environmental and Hazardous Materials Management

University of Maryland

Therapeutic Recreation -

Georgia Southern University

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