Shirley Smith
Norfolk,MA
Summary
Dedicated customer service professional with a strong track record in team building, conflict resolution, and employee training. Proven ability to enhance customer satisfaction and improve team efficiency.
Overview
52
52
years of professional experience
Work History
Assistant Customer Service Manager
Colonial Mills, Inc.
Rumford, Rhode Island
09.1997 - 06.2025
- Managed daily customer service operations and ensured team efficiency.
- Trained and mentored staff to enhance service skills and knowledge.
- Assisted customers with inquiries, complaints and feedback.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Coordinated with other departments within the organization to ensure smooth operation of all activities related to providing services for clients.
Production Supervisor
Hasbro
Pawtucket, Rhode Island
04.1973 - 06.1996
- Supervised daily production activities ensuring efficient workflow and adherence to safety protocols.
- Coordinated team efforts to meet production schedules and maintain quality standards.
- Trained new employees on operational procedures and safety guidelines in the manufacturing environment.
Education
Professional Certificate - Homemaker Aide
Instructure
Boston, MA11-2025
Associate Of Science (AS) -
Fisher College
Attleboro Falls, MA05-2001
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Product knowledge
- Time management
References
References available upon request.
Timeline
Assistant Customer Service Manager
Colonial Mills, Inc.
09.1997 - 06.2025
Production Supervisor
Hasbro
04.1973 - 06.1996
Professional Certificate - Homemaker Aide
Instructure
Associate Of Science (AS) -
Fisher College