Overview
Work History
Education
Skills
Employment Objective
Timeline
Generic

Shirley Stockton DeBarros

Willingboro, ,NJ

Overview

41
41
years of professional experience

Work History

Remote Customer Service Representative

Axion Contact
Blue Bell, PA
03.2022 - 12.2022
  • Demonstrated excellent communication skills.
  • Remained calmed and professional on stressful circumstances.
  • Made outbound calls to obtain patient's information.
  • Improve customer service wait time to mitigate complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Remote Customer Service Representative

Inside Global
Philadelphia, PA
10.2021 - 02.2022
  • Received incoming calls of patients.
  • Answered non medical questions regarding patients diagnosis.
  • Relay Covid-19 test results to patients with kindness, empathy and understanding.
  • Develop and maintain quality care systems and standards.
  • Answer patient questions and field complaints to resolve issues.
  • Referred patients to Tier 2 PWN after completion of call.

Home Caregiver

Everything and More
Piscataway, NJ
09.2016 - 04.2020
  • Monitored clients' progress to report necessary changes.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Developed strong and trusting rapport with each client to facilitate best care possible.
  • Assisted disabled individuals to foster independence while still closely monitoring safety.

Direct Care Staff

Keystone Community Living Inc.
South Plainfield, NJ
01.2012 - 02.2016
  • Monitored clients' progress to report necessary changes.
  • Assisted disabled individuals to foster independence while still closely monitoring safety.
  • Administered all necessary medications as directed by care plan.
  • Maintained a clean and well-organized environment to promote client happiness and safety.

Customer Service Associate

Marriott
Somerset , NJ
10.2000 - 03.2005
  • Implemented customer service process improvements to limit wait times.
  • Contributed to the growth of the business by ensuring that customers were satisfied with service and quality.
  • Greeted customers with enthusiasm and offered immediate and friendly service.
  • Ensured that guests received prompt service.

Residential Assistant

Edison Job Corps
Edison, NJ
01.1994 - 03.1997
  • Utilized an educational approach to address students about policies, as well as the impacts of their behavior.
  • Assisted students as they developed interpersonal skills and individual responsibility.
  • Kept youth safe and secure at facility and in public.
  • Tracked attendance and student progress.
  • Observed and documented behaviors and actions.

Receptionist

Union County Probation
Plainfield, NJ
10.1981 - 03.1986
  • Responded to telephone inquiries from clients, and the public.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Managed clerical needs of company employees, including copying, faxing and file management.
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions. 
  • Greeted visitors, assessed needs and directed to appropriate personnel.

Education

Bachelor of Arts - History

Kean University
Union, NJ
2016

Skills

  • Exceptional customer service
  • Familiar with basic Software
  • Perform various clerical duties
  • Welcome office visitors and direct to appropriate person
  • Attention to detail

Employment Objective

I am seeking a challenging position in a organization to expand my learning, knowledge and skill. Where as I can use my experience and education to help the organization to meet and surpass its goals.

Timeline

Remote Customer Service Representative

Axion Contact
03.2022 - 12.2022

Remote Customer Service Representative

Inside Global
10.2021 - 02.2022

Home Caregiver

Everything and More
09.2016 - 04.2020

Direct Care Staff

Keystone Community Living Inc.
01.2012 - 02.2016

Customer Service Associate

Marriott
10.2000 - 03.2005

Residential Assistant

Edison Job Corps
01.1994 - 03.1997

Receptionist

Union County Probation
10.1981 - 03.1986

Bachelor of Arts - History

Kean University

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Shirley Stockton DeBarros