Shirley Strickland

• Manage schedule of busy specialty practice

• Patient check in/check out

• Claim/Pre Auth Submission

• Payment processing/ Accounts Receivable

• Account Reconciliations

• Post payments received by mail and EFT
• Submit dental claims/pre authorizations
• Resolve claim aging report
• Respond to insurance company requests for additional information

• Oversee/maintain AR at multiple locations
• Train and mentor new hires
• Post payments received by mail and EFT
• Resolve claim aging
• Collections & billing statements
• Reconcile accounts

• Handle patient billing inquiries

• Oversee daily operations of high volume multi-specialty practice

• Meeting daily/monthly production/collection goals

• Building positive patient/employee relationships

• Oversee daily operations of high volume multi-specialty practice

• Meeting daily/monthly production/collection goals

• Building positive patient/employee relationships

• Call monitoring/quality assurance
• Supervise 8-13 team members
• Train new hires & mentor staff/
• Handle escalated calls
• Organize & facilitate bi-weekly meetings
• Track call statistics

• Train & mentor new hires/organize training classes

• Act as Liaison between staff on site & staff at Delta Dental of Massachusetts

• Answer incoming call center calls & provide appropriate information to callers

• Open/Close customer accounts

• Process deposits/withdrawals

• Control safety deposit box access

• Maintain cash vault

• Daily cash/account reconciliations