Shirley Strickland
Portland,OR
Summary
Dynamic financial representative with a proven track record at Thompson Family Homes, excelling in client relations and risk assessment. Adept at driving process improvement and fostering trust, I leverage critical thinking and problem-solving skills to enhance customer satisfaction and support organizational growth. Committed to delivering exceptional service and achieving impactful results.
Overview
13
13
years of professional experience
Work History
Financial Representative
Thompson Family Homes
02.2022 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Created and implemented business and marketing plans to drive growth.
Customer Advocate
The Highest Xpectation
04.2020 - 12.2024
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Conducted thorough research to provide accurate information and resolve complex issues for customers.
Technical Support
Apple
08.2015 - 03.2020
- Provided technical support to field technicians, assisting in troubleshooting and resolving connectivity problems.
- Boosted customer satisfaction by providing prompt and accurate technical support to endusers.
- Enhanced team efficiency by providing timely and accurate technical support to field agents.
- Managed call flow to respond to technical support needs of customers.
- Improved customer satisfaction ratings by providing timely and effective technical support.
Administrative Support
Self Enhancement Inc
07.2012 - 09.2015
- Provided administrative support in booking studio time, negotiating contracts, and securing performance licenses as needed.
- Delivered diverse departmental administrative support to personnel.
- Provided administrative support to senior staff members, streamlining daily operations within the music department.
- Provided exceptional administrative support to brokers, including calendar management and travel arrangements.
- Provided administrative support to the admissions committee during review periods, expediting decision-making processes.
Education
Associate’s in Business Administration - Business Administration And Management
Portland Community College
Portland, OR05-2016
Skills
- Customer service
- Process improvement
- Account management
- Problem-solving
- Problem-solving abilities
- Critical thinking
- Client relations
- Conflict resolution
- Complex Problem-solving
- Continuous improvement
Timeline
Financial Representative
Thompson Family Homes
02.2022 - Current
Customer Advocate
The Highest Xpectation
04.2020 - 12.2024
Technical Support
Apple
08.2015 - 03.2020
Administrative Support
Self Enhancement Inc
07.2012 - 09.2015
Associate’s in Business Administration - Business Administration And Management
Portland Community College
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