Shirley Sullivan
Yukon,Oklahoma
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Patient Access Representative Lead
SSM Health St. Anthony Hospital - Oklahoma City
08.2023 - Current
- Leads or coordinates shift operations of assigned activities, resources, and staff.
- Accomplished Multiple tasks within established timeframes.
- Manage Scheduling for entire department.
- Facilitate new hire orientation and scheduling.
- Coordinate daily & Monthly scheduling of shift operations.
- Monitor "call in", replacement for staff who are out sick or tardiness.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities an mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Monthly Monitors PTO request, responding to employees request for PTO is approved or Denied.
- When issues occurs for the technical side of the house, I put in tickets with "IT", accomplish and INC report and inform employees to keep track of the ticket.
- Work workques making sure there is no denials , so our bills will go out without any cliches.
- Assigns, monitors and reviews progress of work & discussing with registrars how they can improve their standard of work.
- Send out emails to ensure everyone is up to date on our current policies and procedures.
- Monitors and reports compliance with policies and/or procedures.
- Trained new staff on hospital and procedures.
- Built a check list for training of EPIC, different specialty accounts
- As a Patient Access Representative.
- Collect and entered patients demographic and insurance data in charts.
- Receive patients deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical record's in compliance with HIPPA privacy rule standards to protect patients privacy.
- Identified insurance payment sources and listed payers in proper sequence to established chain of payment.
- Stayed calm under pressure to and successfully dealt with difficult situations,
- Provide excellent customer service by promptly answering patient inquires.
- Processed payments using cash and credit cards maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties,
Lead Item Manager
TAFB
02.2012 - Current
- I am the Lead Inventory Management Specialist
- I assisted in implementing the Inventory Management Stock positioning & a variety of automated supply chain support functions
- I Monitor, assist, support personnel & give technical advice on daily forecasting, retail/wholesale inventory programming operations, for a range of weapons system that are operational.
- Key Areas of responsibility is to improve the processes and systems in the logistics/supply, distribution and strategic planning function.
- Monitor & alert personnel and manager of all Controlled Exceptions and request annotation from individual their comments on resolution of exception:
- Evaluate the system after implementation to determine task performance.
- Reviews flow process charts or other documents; methods to be followed in performing functions required in a supply process or to provide for adequate supply & demand.
- I Brain storm resolution with personnel. Prepare reports and present briefings on study findings to all levels of management involved.
- I conduct regular and recurring studies on material support operations with Item Managers and Supportability Specialist.
- Monitors performance of all personnel in order to identify training deficiencies and recommends corrective action.
- Provide the training that’s needed.
- Thoroughly reviews and evaluate the operating instructions.
- Annotate and request changes to be incorporated in the operating instructions.
- Mentor Sustainment Specialist on logistic functions, systems, procedures, and regulations in order to effectively carry out their work assignments.
- Ensure proper annotation of touch points are included in and action taken and updated info is properly annotated.
- Ongoing training and monthly meetings with personnel for enhancement on systems & their individual workload.
- Work with other Divisions to compare processes & how issues are being resolved.
- I handle Division Level Suspense.
- I assist trainers with Inventory Management and Stock Positioning training, forth coming.
- Consults with Management System training that is needed for their employees to perform their duties,
Education
High School Diploma -
Donaldsonville High School
Donaldsonville, LA05.1973
Skills
- Registration and Admissions
- Registration management
- Patient Education
- Patient Registration
- Scheduling
- HIPPA Compliance
- Policy Adherence
- Revenue Cycle Management
- Registrations and Admissions
- Insurance Verification
- Quality Assurance
- Team Leadership
Timeline
Patient Access Representative Lead
SSM Health St. Anthony Hospital - Oklahoma City
08.2023 - Current
Lead Item Manager
TAFB
02.2012 - Current
High School Diploma -
Donaldsonville High School
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