Shirley Suvagau
Bothell,WA
Summary
Hardworking and passionate candidate with strong organizational skills. Ability to handle multiple projects simultaneously in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Real Estate Agent
REMAX Eastside Brokers Inc.
09.2022 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers and other professionals to streamline the home buying process for clients.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
General Manager, Administration
Lotus Care
07.2015 - 10.2019
- Streamlined administrative processes by implementing efficient systems and organization strategies.
- Reduced operational costs with effective budget management and resource allocation.
- Led a team of professionals to consistently meet performance targets and deliver outstanding service.
- Developed strong relationships with vendors for improved contract negotiations, resulting in cost savings for the company.
- Managed cross-functional teams, increasing collaboration and communication throughout the organization.
- Enhanced employee productivity by implementing comprehensive training programs and professional development opportunities.
- Oversaw facility operations, ensuring a safe and clean environment for staff and visitors.
- Ensured regulatory compliance through thorough audits and risk assessments, mitigating potential issues proactively.
- Improved customer satisfaction with high-quality service standards and timely issue resolution.
- Fostered a positive work culture by promoting teamwork, transparent communication, and employee recognition programs.
- Innovated new approaches to problem-solving which resulted in greater overall efficiency within the workplace.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Healthcare Provider
Creative Living Services
11.2006 - 06.2009
- Enhanced patient well-being by providing compassionate and attentive care.
- Assisted patients with daily living activities for improved quality of life.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
- Implemented strategies for managing challenging behaviors, resulting in a safer environment for all involved.
- Facilitated social interactions between patients by organizing group activities and outings, promoting mental stimulation and engagement.
- Maintained detailed records of patient progress, enabling accurate evaluation of care plan effectiveness.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Promoted independence among patients by teaching self-care skills tailored to individual needs and abilities.
- Coordinated communication between patients, families, and staff members to ensure consistent understanding of care expectations and goals.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Ensured a safe and comfortable setting by promptly addressing any concerns or hazards within the care environment.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted patients with self-administered medications.
- Recorded status and duties completed in logbooks for management.
Private Elderly Caregiver
Su Yun Hung
08.2005 - 10.2006
- Improved client's quality of life by providing compassionate and attentive care.
- Enhanced client's safety by closely monitoring health conditions and promptly addressing any concerns.
- Developed personalized care plans for client to meet her unique needs and preferences.
- Assisted client with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
- Maintained detailed records of client progress, observations, and care plan adjustments for enhanced continuity of care.
- Implemented fall prevention measures including clutter removal and installation of grab bars to ensure client safety at home.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Coordinated transportation services for medical appointments or personal errands as needed for uninterrupted daily living routines.
- Administered first aid procedures when required while keeping calm under pressure.
- Promoted overall well-being by encouraging regular physical exercise like daily walks.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean, safe, and well-organized patient environment.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Transported clients to and from medical appointments with safety and efficiency.
Health and Safety Manager
ResCare Residential Services
06.2009 - 06.2015
- Improved workplace safety by conducting thorough risk assessments and implementing targeted action plans.
- Enhanced employee understanding of health and safety protocols through comprehensive training sessions.
- Reduced the number of workplace accidents by proactively identifying potential hazards and addressing them promptly.
- Ensured compliance with OSHA regulations by consistently monitoring workplace conditions and updating policies as needed.
- Collaborated with management to develop effective emergency response procedures, resulting in improved preparedness for potential incidents.
- Evaluated the effectiveness of health and safety initiatives by analyzing data and making data-driven adjustments to strategies.
- Conducted regular inspections of facilities to identify areas for improvement, leading to a decrease in violations and fines.
- Streamlined communication between departments regarding safety concerns, fostering a culture of shared accountability for workplace wellbeing.
- Developed customized safety programs tailored to specific job roles, ensuring that all employees received relevant training and support.
- Promoted a positive safety culture within the organization by advocating for best practices and emphasizing the importance of individual responsibility.
- Coordinated incident investigations to determine root causes, leading to the implementation of preventive measures that reduced recurrence rates.
- Managed safety equipment inventory, ensuring that all staff had access to necessary protective gear and tools for performing their duties safely.
- Championed continuous improvement efforts related to health and safety processes, driving a culture of innovation in risk reduction strategies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
Education
Bachelor of Science - Nursing
Adventist University of The Philippines
Silang Cavite, Philippines06.2005
Associate of Science - Nursing
Universitas Advent Indonesia
Bandung, Indonesia06.2002
High School Diploma -
Redlands Senior High School
Redlands, CA1995
Skills
- Client Needs Assessment
- Buyer Contracts
- Mortgage Counseling
- Interior Staging
- Lead Follow up
- Innovative Marketing Strategist
- Property Tours and Inspections
- Market Monitoring
- Contract Negotiation
- Comparative Market Analysis
- Social Media Marketing
- Virtual Tour Creation
- Traditional Marketing
- Sales Closing
- Property Information Filing
- Negotiation
- Sales Presentations
- Strong Organizational Skills
- Fluent in Indonesian
- Real Estate Sales
- MLS Expert
- Excellent Teamwork
- Client-Oriented
- House Showings
- Washington State and King County Association of Realtors
- Highly Professional
- Client Management
- Clean Driving Record
- Active Washington State Real Estate License
- Proficient in Microsoft Office
- Tech-Savvy
- Digital Marketing
- Local Market Knowledge
- Adaptability
- Property Valuation
- Market Analysis
- Team Collaboration
- Networking Abilities
- Attention to Detail
- Home Staging Advice
- Client Relationship Management
- Sales Strategy
- Problem Solving
- Contract Preparation
- Buyer Representation
- Active Listening
- Lease Negotiations
- Organizational Skills
- Customer Service
- Negotiation Expertise
- Adaptability and Flexibility
- Leads Prospecting
Affiliations
- When I'm not busy, I love to travel and organize travel itineraries for friends and family.
- I also like to hike, sing, try different restaurants and culinaries.
Languages
Indonesian
Native or Bilingual
Certification
- Bachelor Science of Nursing
- Washington State Real Estate Agent
Timeline
Real Estate Agent
REMAX Eastside Brokers Inc.
09.2022 - Current
General Manager, Administration
Lotus Care
07.2015 - 10.2019
Health and Safety Manager
ResCare Residential Services
06.2009 - 06.2015
Healthcare Provider
Creative Living Services
11.2006 - 06.2009
Private Elderly Caregiver
Su Yun Hung
08.2005 - 10.2006
Bachelor of Science - Nursing
Adventist University of The Philippines
Associate of Science - Nursing
Universitas Advent Indonesia
High School Diploma -
Redlands Senior High School
- Bachelor Science of Nursing
- Washington State Real Estate Agent
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