Shirley Tatman
Frostproof,FL
Summary
Knowledgeable Desired Position with robust background in managing dental offices effectively. Proven ability to streamline office operations and enhance patient satisfaction through efficient workflow management. Demonstrated expertise in team leadership and patient coordination.
Overview
22
22
years of professional experience
Work History
Dental Office Manager
Four Corners Dental
04.2000 - 10.2021
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
- Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Improved patient intake process, making it more efficient and reducing wait times.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Business And AG -
CDC High School
Lake Alfred, FL06.1997
Skills
- Treatment Planning
- Dental software proficiency
- Insurance billing
- Schedule management
- Dental office management
- Patient scheduling
- Payment plans
- HIPAA compliance
- Scheduling
- Oral communication
- Employee training
- Patient care
- Office meetings
- Scheduling and coordinating
Timeline
Dental Office Manager
Four Corners Dental
04.2000 - 10.2021
Business And AG -
CDC High School
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