Shirley Thomas

• Handled customer inquiries efficiently through telephone communication.
• Identified customer needs and provided appropriate solutions.
• Followed up with customers to ensure their satisfaction.
• Gathered feedback from customers regarding services.
• Documented all conversations with customers according to company standards.
• Participated in team meetings or training sessions when necessary.
• Ensured compliance with applicable laws and regulations for provision of services.
• Adhered to company's established protocols for handling confidential data.

Asked questions to determine service needs and accurately input information into electronic systems.

• Communicated with clients to gather information and clarify details regarding claims.
• Reviewed claim files to determine eligibility and adherence to policy guidelines.
• Processed claims for various types of insurance policies, collecting all necessary documentation.
• Followed up with customers on unresolved issues.
• Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
• Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
• Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.

• Performed data analysis to identify root causes of quality issues and developed corrective actions.
• Analyzed customer complaints and feedback, conducted investigations, and implemented appropriate corrective actions.
• Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
• Assisted in the design and implementation of new processes for improved product quality.
• Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
• Conducted internal audits to ensure compliance with regulatory requirements and company policies and procedures.
• Evaluated supplier performance against established criteria such as quality standards, delivery times, cost targets.
• Monitored production activities to ensure conformance to established methods and procedures.
• Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
• Provided guidance in the development of sampling plans for incoming material inspections.
• Trained personnel on the use of various quality control tools such as Statistical Process Control charts, Process Flow Diagrams, Failure Mode Effects Analysis.
• Developed reports summarizing key metrics related to product quality including defect rates, cycle time reduction efforts.
• Collaborated with cross-functional teams to develop solutions that improve overall product quality.
• Organized meetings with stakeholders to discuss current issues regarding product quality assurance programs.
• Coordinated testing activities according to approved protocols and documented results accurately in a timely manner.
• Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
• Ensured safe working conditions through regular safety inspections and risk assessments.
• Collaborated with quality team members and leaders to monitor conformance to quality standards.
• Maintained ISO documents within manufacturing facilities to comply with applicable regulations.
• Built lasting rapport with clients and vendors to foster satisfaction and loyalty.
• Developed inter-disciplinary cross-training programs to expand competencies among employees and reduce knowledge gaps.
• Finished projects on time and within budget.
• Conducted analyses addressing failure, reliability or yield improvement.

• Developed, implemented and maintained Quality System procedures to ensure compliance with regulatory requirements.
• Monitored and reported on performance metrics to assess effectiveness of quality system processes.
• Provided training for staff in quality assurance practices, techniques and principles.
• Created reports outlining quality system trends, process improvements, audit results.
• Identified opportunities for process optimization through continuous improvement initiatives.
• Provided guidance on GMP regulations and ISO 9001, 2015 standards.
• Assess and ensure compliance with OSHA standards and certifications.

• Developed and implemented quality control processes to improve product reliability.
• Monitored production activities for conformance with established standards.
• Conducted training sessions for employees on quality assurance procedures and methods.
• Performed root cause analysis of non-conforming products and identified corrective actions.
• Analyzed customer feedback to identify areas of improvement in the product design process.
• Identified potential issues related to manufacturing processes and recommended solutions.
• Collaborated with engineering teams to develop new testing methods that improved product performance metrics.
• Coordinated closely with cross-functional teams to ensure timely delivery of goods.
• Enforced adherence to industry standards by monitoring employee performance during inspections.
• Conducted weekly meetings to help consistency in teamwork.
• Developed new QA methods to resolve problems efficiently.
• Made suggestions with regard to procedures, standards and equipment to facilitate work and maintain product quality.