Shirley Titus
Irving,TX
Summary
Dynamic professional with extensive experience at General Motors/Universal, excelling in problem resolution and critical thinking. Proven ability to manage workflows and develop rapport with clients, ensuring timely delivery of sensitive materials. Adept at identifying customer needs and presenting solutions, consistently achieving high-quality service standards. Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Inspector/Professional Driver
General Motors/ Universal
06.2016 - Current
- Ensuring wire harness has specified color markings and lengths making sure no wires are frayed and inserted into correct connectors.
- Pulling orders with RF scanner.
- As a professional driver at Universal, drivers are responsible for moving parts for the SUVs for General Motors.
- Trucks are on a green light system in which the truck is guided to move in a safe environment and timely manner.
- The position requires working in all elements as well as forty-eight hours to seventy hours a week.
Internship
The University of Texas Arlington/Mira Vista Court
01.2018 - 12.2018
- Interned at Mira Vista for two semesters in which I obtained 480 hrs. to finish my social work degree.
- As an intern at Mira Vista I gained knowledge in initial interviews, assessments, care planning, brief interviewing for mental status, referrals for different services needed for patients, discharging as well as correct filing of patients’ paperwork.
CNA
Texas Health Resource
07.2011 - 01.2016
- Under the supervision and guidance of a licensed nurse, provided patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisted with transitions to the bathroom; helped with showers and baths.
- Provided activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients to prevent bedsores; provided fresh water and nourishment between meals.
- Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information.
- Maintained patient information confidentiality.
- Documented actions by logs or records.
- Answered patients' call lights and requests; reported observations of the patient to nursing supervisor.
Independent Contractor/Clerk
Driver Resource
11.2003 - 01.2006
- Seasonal assignment; Responsible for United States Postal Service contract.
- Communicating with US Postal workers and subcontractors to ensure highest quality service.
- Working with stringent time constraints and making timely delivery of sensitive materials.
Education
Graduate -
University of Texas at Arlington
Arlington, TX12.2019
Northlake Community College
Irving, TX01.2016
Tri-State Trucking
Palmer, TX01.1996
Skills
- Problem resolution and solving
- Questioning techniques
- Active listening and listening skills
- Leadership and goal attainment
- Multitasking and workflow management
- Critical thinking and sound judgment
- Communication skills
- Developing rapport and gaining customer trust
- Identifying customer needs
- Presenting products and services
- Exceptional follow-up strategies
- Resolving escalated customer issues
Accomplishments
- Safety Award
Certification
- CDL
Timeline
Internship
The University of Texas Arlington/Mira Vista Court
01.2018 - 12.2018
Inspector/Professional Driver
General Motors/ Universal
06.2016 - Current
CNA
Texas Health Resource
07.2011 - 01.2016
Independent Contractor/Clerk
Driver Resource
11.2003 - 01.2006
Graduate -
University of Texas at Arlington
Northlake Community College
Tri-State Trucking
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