Shirley Uloth
Yelm,WA
Summary
Proven Community Manager with a track record of enhancing community engagement and occupancy rates for FPI Management. Expert in maintenance oversight and adept at providing exceptional client service. Successfully streamlined operations, achieving significant improvements in tenant satisfaction and operational efficiency. Skilled in property tours and income management, with a focus on impactful, results-driven achievements.
Overview
7
7
years of professional experience
Work History
Community Manager
FPI Management
10.2023 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Evaluated property conditions and recommended improvements.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
Mortgage Loan Closer
Wells Fargo
01.2018 - 10.2023
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Pleasantly answered questions from customers, typically returning calls within [Number] hours.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Provided highest level of service and support to customers, closing agents and realtors.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
Education
Associate of Science - Medical Assisting
Charter College - Lancaster
Lancaster, CA03-2015
Skills
- Maintenance Oversight
- Income and expense management
- Daily operations oversight
- Tenant and eviction laws
- Community marketing
- Payment management
- Operations Management
- Property tours and inspections
- Daily Operations Management
- Property Tours
- Client service and support
- Staff Training
Timeline
Community Manager
FPI Management
10.2023 - Current
Mortgage Loan Closer
Wells Fargo
01.2018 - 10.2023
Associate of Science - Medical Assisting
Charter College - Lancaster
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