Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shirley VienVuong

Arcadia,CA

Summary

Dedicated Pharmacist offering 16 years of experience ensuring accurate review, processing and dispensing of medications in alignment with the prescription orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of clients, management and healthcare administrators.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Staff Pharmacist

CVS Pharmacy
06.2014 - Current
    • Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
    • Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
    • Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
    • Recommended OTC devices or medication options to help mitigate individual symptoms.
    • Directly supervise 3-4 pharmacy technicians, interns and support staff while on duty.
    • Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety. As a result, it improved coworkers and patients satisfaction levels.
    • Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
    • Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need over past 12 years.

Pharmacy Manager

CVS Pharmacy
06.2010 - 02.2014
  • Supervised team of pharmacy staffs over period of 6 months and improved pharmacy store merit from challenged store to good performance store.
  • Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Managed inventory control, ensuring adequate stock levels while minimizing medications from expired or damaged products.
  • Ensured regulatory compliance by conducting daily to weekly maintaining and regularly monthly audits.
  • Implemented staff training programs to continuously develop skills and maintain professional licensure requirements for pharmacy technicians.
  • Trained and prepared pharmacy interns to take on role and responsibilities as pharmacist.
  • Observed and coached individuals staffs strengths and weaknesses and developed their weaknesses into strengths.
  • Actively managed to ensure overall daily activities/services from store to meet state and federal regulations compliance as well as company merit.
  • Appropriately resolved all patients' issues/complains/concerns with 100% patient satisfactory.
  • Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
  • Effectively prioritized tasks and organized workflow to increase efficiency throughout the day.

Staff Pharmacist

CVS Pharmacy
02.2008 - 06.2010
  • Enhanced patient care by accurately verifying, efficiently filing and thoroughly counseling on prescriptions. Provided critical information and advice patients on possible drug interactions, side effects, dosage and proper medication storage
  • Collaborated closely with health care professionals to monitor, to make changes, and to assess quality effectiveness of medication regimens.
  • Enthusiastically answered 100 questions regarding medications and side effects and printed out detailed information on pharmaceuticals for patients daily.
  • Effectively resolved insurance rejections and other billing issues.
  • Maintained pharmacy environment clean, safe and organized daily to prevent missed fill medication incident and compliance with board of pharmacy regulations as well as store policies.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Education

Doctor of Pharmacy - Pharmacist

Massachusetts College of Pharmacy
Boston, Massachusetts
05.2007

Skills

  • Bilingual in Chinese and Vietnamese languages
  • Strong teamwork and collaboration skills
  • Excellent organization and time management skills
  • Strong decision-making ability
  • Efficient and accurate
  • Proficient in medical abbreviations and terminologies
  • Strong knowledge in state and federal pharmacy laws
  • Knowledgeable of processing various insurances including Medicare and Medicaid billing
  • Good verbal and written communication skills
  • Proficient in Microsoft Words, Outlook, Excel, Power Point

Certification

  • Doctor of Pharmacy license is in good standing with California State Board of Pharmacy.
  • BLS certified with American Red Cross
  • Immunization certified with APHA
  • CURES certified
  • NPI number 1063956530


Timeline

Staff Pharmacist

CVS Pharmacy
06.2014 - Current

Pharmacy Manager

CVS Pharmacy
06.2010 - 02.2014

Staff Pharmacist

CVS Pharmacy
02.2008 - 06.2010

Doctor of Pharmacy - Pharmacist

Massachusetts College of Pharmacy

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Shirley VienVuong